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About the Organisation
Associate – Information Technology job at Majid Al Futtaim | Apply Now
Kampala, Uganda
Majid Al Futtaim Holding LLC, established in 1992 and headquartered in Dubai, UAE, is a family-owned conglomerate renowned for pioneering integrated retail, real estate, and leisure developments across the Middle East, North Africa, and Central Asia. The company operates through three primary business units: Majid Al Futtaim Properties, Majid Al Futtaim Retail, and Majid Al Futtaim Ventures, encompassing over 30 shopping malls, 90 hypermarkets, 120 supermarkets, and 318 cinema screens across 15 countries.
Recognized for its innovation, Majid Al Futtaim introduced the world's first sail-through supermarket and has been a key player in transforming urban landscapes with developments like Mall of the Emirates and Tilal Al Ghaf. The company fosters a collaborative work culture that emphasizes integrity, dependability, communication, teamwork, and customer focus, offering job opportunities in various departments including software development and operations. Majid Al Futtaim is committed to corporate social responsibility through initiatives such as generating renewable energy, promoting sustainable development, and supporting community welfare programs. For more information, visit www.majidalfuttaim.com..
Are you looking for Information Technology jobs in Uganda 2025 today? then you might be interested in Associate – Information Technology job at Majid Al Futtaim
Full Time
Deadline:
10 Oct 2025
Job Title
Associate – Information Technology job at Majid Al Futtaim
Majid Al Futtaim
Job Description
Job Title: Associate – Information Technology
Location: Head Office, Uganda
Company: Majid Al Futtaim | MAF Retail
Role Overview
Majid Al Futtaim is seeking a proactive and tech-savvy IT Associate to support the retail technology infrastructure across our Uganda operations. This role ensures the smooth functioning of in-store and back-office systems, including POS, inventory tools, and connected retail technologies, contributing to an efficient and customer-centric retail experience.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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How to Apply
Retail System Support: Maintain and troubleshoot POS terminals, barcode scanners, printers, payment systems, and related in-store hardware to ensure seamless daily operations.
Software Configuration & Support: Assist with the configuration, updates, and support of retail software systems such as inventory management, CRM, ERP, and e-commerce platforms.
Technical Assistance: Provide first-level IT support to store and office staff, resolving issues related to hardware, software, and networking in a timely and professional manner.
Network & Infrastructure Maintenance: Monitor and maintain reliable store network connectivity, including Wi-Fi, servers, and backup systems, reducing downtime risks.
Device & Hardware Management: Set up and maintain computers, tablets, handheld scanners, and digital signage across retail locations.
Security Compliance: Adhere to IT security protocols to protect customer data, transaction records, and company systems from cyber threats and breaches.
System Integration: Support the integration of physical inventory systems with digital platforms to enable real-time stock tracking and accuracy.
Technology Implementation: Assist in deploying new technologies, such as self-checkout systems, mobile apps, cloud-based solutions, and other retail innovations.
SERVICES
COMMERCIAL
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INDUSTRIAL
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RESIDENTIAL
Bachelor’s degree in Information Technology or a related field
Minimum 2 years of experience in an IT support or infrastructure role
Hands-on experience with URA EFRIS support is mandatory
Strong troubleshooting and analytical skills
Good communication and documentation abilities
Ability to work under pressure in a dynamic retail environment
