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Job Summary

Job Title:
Assistant Relationship Manager SME
Employer:
KCB Bank Uganda
Location:
Kampala
Country:
Uganda
Contract Type:
Full-time
Job Category:
Number of Positions:
Deadline:

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KCB Bank Uganda is a leading financial institution dedicated to providing innovative banking solutions that empower individuals, businesses, and communities to achieve their financial goals. Known for its strong reputation and a legacy of excellence in customer service, KCB Bank Uganda is recognized for its commitment to driving economic growth and financial inclusion across Uganda. The bank fosters a collaborative and dynamic work culture that encourages employee development, inclusivity, and professional growth, offering competitive benefits and opportunities to work in various roles, from banking operations to digital innovation. With a strong presence in Uganda since 1997, the bank has evolved into a key player in the Ugandan banking sector, constantly adapting to meet the needs of an increasingly digital economy. KCB Bank Uganda’s business model focuses on providing accessible and personalized financial services, from retail banking to corporate solutions, while leveraging technology to enhance service delivery and customer experience. The bank operates across a wide network of branches and digital platforms, ensuring easy access to banking services for both urban and rural customers. Guided by core values of integrity, customer-centricity, teamwork, and excellence, KCB Bank Uganda is dedicated to corporate social responsibility, supporting various initiatives focused on education, health, financial literacy, and community empowerment.

Full-time

Assistant Relationship Manager SME Job at KCB Bank Uganda

KCB Bank Uganda

Job Description

The Assistant Relationship Manager SME will execute sales of SME assets, liabilities, and other product types as per targets. The role involves managing customer queries, facilitating service delivery at the branch, and establishing new account relationships specifically within the SME sector.

Duties, Roles and Responsibilities

Key Duties and Responsibilities:
  • Execute sales of SME assets, Liabilities, and other product types as per targets allocated by your Branch Manager.
  • To deal with customer queries, requests, instructions, suggestions/service feedback and dissemination of information on bank products to both existing and potential customers.
  • Facilitate the branch’s Service Delivery to customers.
  • Handle Establishment of new and Variation of existing account relationships.
  • Deal primarily with SME accounts.
  • Selling bank products to new customers and cross selling to existing customers.
  • Handling establishment of new account relationships, Variations to the existing relationships, Initial stages of credit matters, and Dissemination of information relating to the Bank’s Products & Services.
  • Deposit mobilization for the bank
  • Extending support and guidance to Customer Care Rep.
  • Leadership of the Branch’s customer service.
  • Credit cards/debit cards inquiries and encashment.
  • Collect information from customers relating to account relationship.
  • Handling of shares IPO related matters.
  • Initial interview of customers who require financial assistance/facilities and direct them accordingly ensuring that relevant supporting documents are obtained.
  • Doing Business banking returns, Customer care returns, Sales returns, and relevant areas of the Executive Summary.
  • Annual branch budget relevant areas.
  • Sales calls and market intelligence gathering.
  • Receive and solve or escalate both verbal and written customer complaints noting to record them in the customer complaints register.
  • Receiving, guiding, and doing initial appraisal of loan applications
  • Explaining and having customers sign letters of offer.
  • Offering information on loans, receiving applications, Appraising & Dispatching them to CRU-H/O, and Guiding & Witnessing acceptance of terms of credit on offer letters.
  • Completing of the advance’s facilities books (date applied, approved/declined, date letter of offer signed, date draw down made, etc).
  • Any other duties that may be allocated from time to time.

Qualifications, Education and Competencies

See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.

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Assistant Relationship Manager SME Job at KCB Bank Uganda

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