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Full-time
Assistant Relationship Manager Job at Absa Bank Tanzania
Absa Bank Tanzania
Job Description
The Assistant Relationship Manager will support the Relationship Manager in delivering the full-year short-term plan, including revenue and balance sheet growth across assets and liabilities. The role involves active use of Salesforce for pipeline management and call report logging, supporting client engagement, and managing client surveys and complaints.
Duties, Roles and Responsibilities
- Support the Relationship Manager to deliver full-year targets, including revenue, assets, and liabilities.
- Actively use Salesforce for pipeline tracking and call report logging.
- Support client engagement and service delivery to strengthen client relationships.
- Manage client surveys and complaints effectively.
- Contribute to income growth, liability growth, client onboarding, credit processes, and risk control.
- Support business growth, income management, client utilization of banking channels, and portfolio performance.
- Drive client uptake and utilization of digital channels, including: AAO, GePG, Bulk mobile disbursements, and other relevant digital banking channels.
- Identify income opportunities through service engagements.
- Monitor the sales pipeline on Salesforce.
- Conduct qualitative analysis of MYMI data for income management, including: Drops in income, Account dormancy, Decrease in transaction volumes, Income leakage, and Correct implementation of pricing.
- Support the Relationship Manager in driving liabilities growth.
- Increase focus on higher-yield local currency and foreign currency CASA balances.
- Cross-sell and upsell banking products and services to existing clients, including: Clients not using their facilities, Clients not using electronic banking payments and collections, and Clients who have opened accounts but are not actively using them.
- Support the Relationship Manager in winning primary banker mandates.
- Empower colleagues to take ownership and deliver quick turnaround times.
- Ensure quality service delivery and work to reduce incidents, queries, and complaints.
- Monitor shadow revenue targets in areas such as: Foreign exchange, Card acquiring, and other retail and business banking income streams.
- Manage excesses with clients and identify appropriate solutions after analysis.
- Address excesses proactively through the credit review process or similar mechanisms.
- Ensure excess management actions are completed by 10:00 a.m.
- Manage settlement limits to support business-as-usual efficiencies.
- Close dormant accounts where required.
- Identify trends and use them in discussions with Credit.
- Adhere to the clean desk policy.
- Comply with the Chinese wall and confidentiality policies.
- Ensure client drawdown, repayment, and security maintenance documents are submitted on time to RCU for processing.
- Prepare and submit relevant documents to auditors for reviews and medium-risk reviews.
- Ensure client engagement sessions are conducted at a high standard.
- Engage clients through: Face-to-face visits, Telephone calls, Microsoft Teams, and Video conferencing.
- Plan client service engagements with clear agenda items and deliverables.
- Provide a call report for each client service engagement and document each engagement in Salesforce.
- Focus on client onboarding, credit, product collaboration, security management, and income management.
- Provide and commit to a schedule of clients to be engaged during the year.
- Take ownership of the credit process from credit approval stage to drawdown.
- Follow up with RCU to ensure conditions precedent are completed on time and achieved within the service-level agreement.
- Perform the maker role in the account opening and maintenance process, including completing KYC documents gathered from clients.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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