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Assistant Relationship Manager job at NCBA Bank | Apply Now
Kampala, Uganda
Full-time
Are you looking for Bank Jobs in Uganda 2024? If yes, then you might be interested in Assistant Relationship Manager; Personal Banking job at NCBA Bank
NCBA Bank is a dynamic financial institution dedicated to empowering individuals and businesses with innovative, customer-centric banking solutions that drive economic progress and financial inclusion. With a mission centered on delivering accessible, efficient financial services, the bank has earned widespread recognition for its strong reputation, commitment to excellence, and strategic agility in evolving markets.
The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds — from cutting-edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from the best-in-class choice of products to investment solutions tailored to your specific needs.
Originating from a rich history of financial innovation, NCBA Bank has continually adapted its business model to integrate cutting-edge technology and robust risk management practices, ensuring a broad reach and sustained market leadership. The bank fosters an inclusive work culture that prioritizes employee growth, diversity, and work-life balance, offering extensive career opportunities and flexible work arrangements that underscore its value proposition.
Grounded in core values such as integrity, accountability, and customer satisfaction, NCBA Bank is also deeply committed to corporate social responsibility, actively engaging in initiatives that promote community development, environmental sustainability, and financial literacy. For more information, visit [Company Website].
Assistant Relationship Manager; Personal Banking job at NCBA Bank
NCBA
To achieve business growth for Personal Banking by prospecting and recruiting new to bank Personal Banking customers and providing quality relationship management to ensure customer satisfaction hence achieving customer retention and generation of additional business through cross-sell opportunities
Financial ( 50%)
Responsible for the growth of the Personal Banking banking business portfolio to ensure set targets for portfolio growth, income and quality are achieved.
Prospect and recruit new Personal Banking customers, understanding their needs and requirements and recommending appropriate products/services
Achieve the set monthly and annual Personal banking targets for all the products.
Develop more Personal Banking business from the existing clientele, i.e. increase share of wallet by cross selling all banking products to all the existing and potential branch customers.
Monitor market conditions and trends and constantly give feedback to management for decision making.
Assist in identifying Personal banking customer needs not met by existing products and services and the implementation of new products and services.
Grow existing Personal banking customer relationships and establish new ones for the branch
Relationship management of Personal r business progress.
Manage and monitor the Personal asset portfolio to ensure that Non-Performing loans (NPLs) are kept within the set targets.
Work with the Branch Managers and Assistant Relationship Managers – Personal Banking at the branches to plan and coordinate Personal Banking business and other sales activities/initiatives.
Cross-sell all NCBA products and services
Internal business processes (20%)
Ensure that all documentation and transactions are in line with local and regulatory anti-money laundering and KYC requirements, in order to comply with KYC
Risk Management of existing and new portfolio/ customers to ensure a non-impaired asset and KYC compliant liability book.
Customer account maintenance including management of inactive and overdrawn accounts.
Achieve a minimum of ‘Satisfactory/Acceptable’ audit rating through continuous assessment and prompt closure of all audit exceptions sighted.
Ensure timely monitoring and closure of annual reviews 2 months before expiry and recommend necessary action to management.
Prepare and submit reports to the relevant stakeholders within agreed format and timelines (daily, weekly, monthly, and quarterly).
Customer ( 20%)
Timely and effective use of CRM system to manage customer queries, complaints and other correspondence in a timely manner and within set standards for customer satisfaction
Timely and effective use of Credit Quest (CQ) system to ensure TAT standards for customer Credit processing are achieved as per agreed SLAs.
Work closely with the Credit analysis team to structure appropriate customer deals and offer the best solutions to the clients.
Learning and growth (10%)
Conduct periodic trainings to all staff on all SME banking products & Services.
Proactively manage own learning and development by attaining required learning hours
Build and maintain team work
Participate in resource planning, setting performance objectives and providing regular feedback.
Adhere to annual leave plan as agreed with line manager.
Any other duties as assigned by the Line managers
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Academic:
Bachelor’s Degree in business related field.
Professional:
Professional Qualification will be an added advantage.
Desired work experience:
3-4 years in Personal banking, customer service and relationship management.
Knowledge and understanding of the processes and procedures of lending.
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
