Assistant Manager Technical Services job at Soroti Fruits Limited | Apply Now

Technical Support Management

• Oversee Daily Operations: Manage and supervise the day-to-day operations of the technical services team, ensuring timely and effective resolution of technical issues.

• Escalation Handling: Act as the point of escalation for complex technical problems, providing guidance and solutions to the team.

• Customer Support: Ensure that technical support services meet customer needs and expectations, aiming for high levels of customer satisfaction.

Team Leadership and Development

• Team Supervision: Lead and mentor a team of technicians or technical support staff, providing direction, feedback, and support to enhance their performance.

• Training and Development: Identify training needs and facilitate ongoing training sessions to improve the team’s technical skills and knowledge.

• Performance Management: Conduct regular performance reviews, set objectives, and develop improvement plans for team members.

Process Improvement

• Standard Operating Procedures (SOPs): Develop, implement, and refine SOPs for technical services to ensure consistency and efficiency in service delivery.

• Continuous Improvement: Identify areas for improvement in technical services, implement changes, and monitor the effectiveness of those changes.

• Quality Assurance: Ensure that all technical services are delivered in accordance with the company’s quality standards and industry best practices.

Project Management

• Technical Projects: Assist in planning, executing, and managing technical projects, ensuring they are completed on time, within scope, and within budget.

• Resource Allocation: Allocate resources effectively across projects and tasks to maximize efficiency and meet deadlines.

• Reporting: Prepare and present regular project and performance reports to senior management.

Client and Stakeholder Engagement

• Client Interaction: Maintain regular communication with clients or internal stakeholders to understand their technical needs and ensure services are aligned with those needs.

• Feedback Collection: Gather feedback from clients and stakeholders on the effectiveness of technical services and use this feedback to drive improvements.

• Technical Consultations: Provide expert technical advice and consultations to clients or internal departments as required.

Vendor and Supplier Management

• Vendor Coordination: Liaise with external vendors and suppliers to ensure the procurement of high-quality technical equipment and services.

• Supplier Evaluation: Evaluate and monitor the performance of vendors to ensure that they meet contractual obligations and quality standards.

• Contract Management: Assist in negotiating and managing contracts with technical service providers and suppliers.

Budget and Resource Management

• Budgeting: Assist in the preparation and management of the technical services budget, ensuring that spending is within allocated limits.

• Cost Control: Identify opportunities for cost savings within the technical services function without compromising on quality or service levels.

• Resource Optimization: Ensure that technical resources (e.g., tools, equipment) are used efficiently and maintained properly.

Compliance and Safety

• Regulatory Compliance: Ensure that all technical services comply with relevant industry regulations and company policies.

• Safety Standards: Promote and enforce safety standards within the technical team, ensuring that all operations are conducted in a safe manner.

• Risk Management: Identify potential risks in technical operations and develop strategies to mitigate them.

Technology and Systems Management

• System Maintenance: Oversee the maintenance and updating of technical systems, ensuring they are functioning optimally.

• Technology Adoption: Assist in the evaluation and adoption of new technologies that can improve service delivery or operational efficiency.

• Troubleshooting: Provide advanced troubleshooting support for complex technical issues.

Reporting and Documentation

• Technical Documentation: Ensure that all technical processes, procedures, and issues are properly documented for future reference.

• Reporting: Generate and present reports on the performance of the technical services team, including key metrics such as response times, resolution rates, and customer satisfaction levels.

• Inventory Management: Maintain accurate records of technical assets, including tools, equipment, and spare parts.

• And any other duties that may be assigned by your supervisors from time to time