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1 Unified Operational Command

• Exercise unified operational command over all reporting supervisory functions, providing each with clear, consistent, and co-ordinated daily operational direction.
• Chair the daily operational briefing at shift commencement, bringing together all operational supervisors to review performance and set priorities.
• Serve as the support for cross-departmental operational decisions including container release disputes, machine reallocation, and safety suspensions.
• Monitor real-time operational performance aligned with terms of service and direct yard presence, intervening immediately to resolve any bottleneck or safety violation.

2 Performance, Safety, and Compliance

• Hold each of the reporting supervisors accountable for daily performance against ICD operational KPIs, conducting structured daily and weekly data-driven reviews.
• Exercise operational support over safety compliance across all four departments, with the power to halt any unsafe operation regardless of throughput implications.
• Oversee full URA bonded-warehouse compliance across all relevant departments, ensuring no bonded cargo is transacted without complete and correct documentation.
• Prepare and present a comprehensive daily operational report for all operations.

3 Client Engagement and Continuous Improvement

• Act as an operational point of contact for ICD operations.
• Manage and resolve escalated operational complaints with the authority and professionalism required to preserve client relationships.
• Identify and champion operational improvement initiatives across all supervisory departments.
• Develop the capability of the various reporting supervisors through mentoring, coaching, and progressive delegation.
• Any other tasks assigned.