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Job Summary
Job Title:
Assistant IT Officer
Employer:
Office Of The Prime Minister
Location:
Kampala, Uganda
Country:
Contract Type:
Full-time
Job Category:
Information Technology Jobs
Number of Positions:
1
Deadline:
Friday, 5 July 2024
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Assistant IT Officer job at Office Of The Prime Minister | Apply Now
Kampala, Uganda
The Office of the Prime Minister (OPM) of Uganda is a government agency tasked with coordinating the implementation of government policies and programs, ensuring efficient service delivery, and promoting national development. Its mission is to enhance the well-being of Ugandans by providing leadership in policy coordination and strategic interventions.
The OPM has earned recognition for its critical role in national governance and emergency response, especially during times of disaster relief and national crises. Its work culture is built around collaboration, accountability, and dedication to public service, offering a dynamic environment for employees committed to the country's development. Job opportunities are available periodically, with positions for both administrative and specialized roles in public service.
The OPM has evolved significantly since its establishment, becoming an instrumental body in Uganda’s governance framework, especially in areas such as disaster management, policy implementation, and humanitarian efforts. It is committed to innovation, constantly refining its approach to public administration and service delivery through technology and data-driven solutions.
With its vast reach across Uganda’s regions, the OPM is influential in every sector of the economy, addressing the most urgent issues facing the country. Its core values of integrity, service, accountability, and respect for human rights are central to its operations. The Office of the Prime Minister is also involved in several corporate social responsibility initiatives, primarily focusing on humanitarian aid, disaster relief, and supporting sustainable development. For more information, visit their website at www.opm.go.ug
Are you looking for Information Technology Jobs in Uganda 2024? If yes, then you might be interested in Assistant IT Officer job at Office Of The Prime Minister
Full-time
Deadline:
5 Jul 2024
Assistant IT Officer job at Office Of The Prime Minister
Office Of The Prime Minister
Job Description
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
An Assistant IT Officer plays a vital role in supporting the IT department's operations, ensuring that all technological systems and infrastructure function effectively. This role involves a mix of technical support, system maintenance, and user assistance.Applications should be addressed to the Permanent Secretary, Office of the Prime Minister, P.O. Box 341, KAMPALA.
All application letters should include: Copies of Academic Certificates, Record of experience, detailed Curriculum Vitae(CV), Personal Contact addresses e.g. phone contacts, e-mail addresses, and a recent passport photograph of the applicant and contacts of three referees.
The applicant should be a person of high moral character and integrity, willing to work in remote rural settlements and should apply for only one (1) Post.
All applicants must quote the Reference Number of the post advertised, indicate the reference number on the top left hand side corner of the application letter, envelop, seal it and submit the application to the Human Resource Management Department, Open Registry 3rd Floor, Office of the Prime Minister.
Only Certified Transcripts and Certificates will be considered.
Applicants should access the details of each post including person and job specifications from the OPM Website at www.opm.go.ug or Office of the Prime Minister Headquarters, 1st Floor Notice Board or from all Regional Refuge Desks.
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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Technical Support:
Help Desk Assistance: Providing first-level support for IT-related issues, including troubleshooting hardware and software problems.
User Assistance: Assisting users with setting up and using IT equipment and software applications.
Remote Support: Offering remote support for offsite employees or for issues that can be resolved without physical presence.
System Maintenance:
Regular Updates: Ensuring that operating systems, applications, and security software are up to date.
System Monitoring: Monitoring system performance and network activity to identify and resolve issues proactively.
Backup Management: Performing regular data backups and ensuring data integrity and availability.
Network Management:
Network Support: Assisting in the setup, maintenance, and troubleshooting of the organization's network infrastructure, including LAN, WAN, and VPN.
Connectivity Issues: Resolving network connectivity issues and ensuring stable and secure network access for all users.
Hardware Management:
Equipment Installation: Setting up and configuring new IT equipment such as computers, printers, and network devices.
Hardware Maintenance: Performing regular maintenance on IT hardware to ensure optimal performance and longevity.
Inventory Management: Keeping an inventory of IT equipment and managing asset records.
Security and Compliance:
Security Protocols: Implementing and enforcing IT security protocols to protect the organization's data and systems.
Threat Monitoring: Monitoring for security threats and responding to incidents, including malware, phishing, and unauthorized access.
Compliance: Assisting in ensuring compliance with relevant IT policies, standards, and regulations.
Software Management:
Installation and Configuration: Installing and configuring software applications as required by the organization.
License Management: Managing software licenses and ensuring compliance with licensing agreements.
User Training: Providing training and guidance to users on software applications and IT best practices.
Documentation and Reporting:
Technical Documentation: Maintaining detailed documentation of IT systems, configurations, and procedures.
Incident Reporting: Recording and reporting IT incidents and resolutions in a ticketing system or log.
Performance Reports: Assisting in the preparation of reports on system performance, security incidents, and IT projects.
Project Support:
IT Projects: Assisting in the planning and execution of IT projects, including system upgrades, migrations, and new implementations.
Collaboration: Working with other IT staff and departments to support project initiatives and achieve organizational goals.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Degree: An associate or bachelor’s degree in Information Technology, Computer Science, or a related field.
Certifications: Relevant IT certifications such as CompTIA A+, Network+, Microsoft Certified: Azure Fundamentals, or Cisco Certified Network Associate (CCNA) can be advantageous.
Experience:
Technical Support Experience: Previous experience in a technical support or IT help desk role is often preferred.
Hands-On IT Experience: Experience with hardware troubleshooting, network support, and software installation.
Skills and Competencies:
Technical Proficiency: Strong knowledge of computer hardware, software, and network systems.
Problem-Solving Skills: Excellent troubleshooting and problem-solving abilities.
Communication Skills: Good verbal and written communication skills for effectively assisting users and documenting issues.
Organizational Skills: Strong organizational skills to manage multiple tasks and priorities effectively.
Customer Service: Ability to provide excellent customer service and support to users.
Personal Attributes:
Attention to Detail: Keen attention to detail to ensure accurate problem resolution and documentation.
Reliability: Dependable and responsible, with a strong work ethic.
Adaptability: Ability to adapt to new technologies and changing IT environments.
Team Player: Willingness to collaborate with colleagues and contribute to team efforts.
Technical Knowledge:
Operating Systems: Proficiency with various operating systems, including Windows, macOS, and Linux.
Network Fundamentals: Understanding of basic networking concepts and protocols.
Security Awareness: Knowledge of IT security principles and best practices.
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.Applications should be addressed to the Permanent Secretary, Office of the Prime Minister, P.O. Box 341, KAMPALA.
All application letters should include: Copies of Academic Certificates, Record of experience, detailed Curriculum Vitae(CV), Personal Contact addresses e.g. phone contacts, e-mail addresses, and a recent passport photograph of the applicant and contacts of three referees.
The applicant should be a person of high moral character and integrity, willing to work in remote rural settlements and should apply for only one (1) Post.
All applicants must quote the Reference Number of the post advertised, indicate the reference number on the top left hand side corner of the application letter, envelop, seal it and submit the application to the Human Resource Management Department, Open Registry 3rd Floor, Office of the Prime Minister.
Only Certified Transcripts and Certificates will be considered.
Applicants should access the details of each post including person and job specifications from the OPM Website at www.opm.go.ug or Office of the Prime Minister Headquarters, 1st Floor Notice Board or from all Regional Refugee Desks.
