Related Jobs
%20(1).jpg)
.jpg)
.jpeg)
.jpeg)
%20logo.jpg)
Share this Job
About the Organisation
JW Marriott Hotel Nairobi is part of Marriott International’s luxury portfolio, which includes more than 100 prestigious properties worldwide. Marriott Hotels are synonymous with world-class hospitality, offering thoughtful, heartfelt, and forward-thinking service. JW Marriott places its associates at the center of its success, providing an environment that fosters growth, recognition, and holistic well-being. Associates are empowered to pursue their passions, belong to a global community, and deliver exceptional guest experiences under “The JW Treatment™.”
Assistant Front Office Manager job at JW Marriott Hotel Nairobi (Part of Marriott International) | Apply Now
Nairobi, Kenya
Are you looking for Hospitality jobs in Kenya 2025 today? then you might be interested in Assistant Front Office Manager job at JW Marriott Hotel Nairobi (Part of Marriott International)
Full Time
Deadline:
31 Aug 2025
Job Title
Assistant Front Office Manager job at JW Marriott Hotel Nairobi (Part of Marriott International)
JW Marriott Hotel Nairobi (Part of Marriott International)
Job Description
The Assistant Front Office Manager is responsible for supervising daily front office functions and staff, ensuring smooth operations and guest satisfaction. The role requires close collaboration with managers and team members to uphold service standards, implement policies, and resolve guest issues. The position involves supporting management of the front desk team, monitoring departmental goals, ensuring exceptional customer service, and maintaining compliance with financial and operational procedures. The Assistant Front Office Manager also functions in place of the Front Office Manager when required and contributes to continuous service improvement through feedback, coaching, and collaboration.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
ONLY ONLINE APPLICATIONS:
Interested and qualified candidates are advised that all applications should be submitted online.
To apply please click on the APPLY button below.
Find application details and links on the AfriCareers Jobs Portal:
-
Click the Apply button below
-
New users: Select Create Profile and complete the Profile Creation Wizard
-
Existing users: Log in and update your profile if needed
-
Go to the "Jobs" tab
-
Read the detailed job description, Roles and Qualifications.
-
Submit your application via the jobs portal
-
Track progress under "My Applications" tab
Important Note: Some employers now hire directly on the AfriCareers New Jobs Portal — keep your profile updated so employers can easily view your CV and hire you instantly.
How to Apply
Assist in managing daily front office operations, including Guest Services, Bell/Door Staff, and Switchboard.
Supervise and support front office staff, ensuring recognition, teamwork, and accountability.
Monitor and achieve guest service and departmental goals.
Handle guest complaints, disputes, and feedback to ensure satisfaction.
Collaborate with the Front Office Manager to improve departmental performance.
Ensure efficient check-in and check-out processes.
Support compliance with credit, billing, and front office procedures.
Lead and motivate employees, providing coaching, feedback, and recognition.
Act as the Front Office Manager in their absence.
Communicate effectively with guests, employees, and management.
Participate in department meetings and implement corrective action plans.
Interact with guests regularly to gather feedback and ensure service excellence.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
5 years of experience in guest services, front desk, or a related professional role in a luxury (preferably 5-star) hotel.
OR Degree/Diploma in Hotel & Restaurant Management, Hospitality, Business Administration, or related field.
Strong leadership and interpersonal skills, with the ability to influence and motivate teams.
Excellent communication, conflict resolution, and problem-solving abilities.
Strong customer service orientation and passion for hospitality.
Ability to manage operations, set goals, and achieve service and financial targets.
Knowledge of hotel operations, credit procedures, and guest relations best practices.
