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About the Organisation
Assistant Commissioner – Business Process Re-engineering (Re-advertised) job at Uganda Registration Services Bureau | Apply Now
Kampala, Uganda
The Uganda Registration Services Bureau (URSB) is a government agency dedicated to providing efficient and reliable services in the registration of businesses, intellectual property, and civil status records, with the mission to ensure a transparent and well-managed registry system that promotes national development. URSB is highly regarded for its pivotal role in facilitating business registration and promoting intellectual property rights, contributing to Uganda’s business-friendly environment and legal framework. The organization fosters a professional and inclusive work culture, emphasizing employee development, innovation, and a commitment to customer service, offering opportunities for growth within a supportive environment.
URSB provides a variety of job opportunities, with work arrangements that promote work-life balance, transparency, and fairness. Established in 1998, URSB has grown to become a key player in Uganda's business and legal systems, modernizing its services to enhance accessibility and efficiency through digital platforms. Its business model revolves around providing secure and accessible registration services, employing innovative solutions to streamline processes and improve user experience. Serving businesses, individuals, and institutions across Uganda, URSB has expanded its reach nationwide, ensuring that its services are accessible to both urban and rural populations. Guided by core values of professionalism, integrity, and accountability, URSB is committed to corporate social responsibility initiatives focused on public awareness, legal empowerment, and fostering entrepreneurship. For more information, visit the company’s website at www.ursb.go.ug.
Are you looking for Information Technology jobs in Uganda 2025 today? then you might be interested in Assistant Commissioner – Business Process Re-engineering (Re-advertised) job at Uganda Registration Services Bureau
Full Time
Deadline:
15 Aug 2025
Job Title
Assistant Commissioner – Business Process Re-engineering (Re-advertised) job at Uganda Registration Services Bureau
Uganda Registration Services Bureau
Job Description
Job Title: Assistant Commissioner – Business Process Re-engineering (Re-advertised)
Organisation: Uganda Registration Services Bureau
Duty Station: Kampala, Uganda
Reports to: Commissioner, Information Communications Technology and Innovation
Job Summary:
The Assistant Commissioner Business Process Reengineering is a senior leadership role responsible for optimizing and standardizing business processes across the organization. The role drives operational excellence by analyzing workflows, implementing process improvements, and leveraging technology to enhance efficiency, reduce costs, and improve service delivery. This position requires close collaboration with executive leadership, department heads, and cross-functional teams to align process improvements with strategic goals.
How to Apply
Duties, Roles and Responsibilities
Applications are managed via the AfriCareers Jobs Portal:
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Click the Apply button below
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Go to the "Jobs" tab
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Read the detailed job description
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
Important Note: Employers now hire directly on the AfriCareers New Jobs Portal — keep your profile updated so employers can easily view your CV and hire you instantly.
All applications must be submitted through the following link:
Deadline: 15th August 2025
NOTE: URSB is an equal opportunity employer. Any form of lobbying will result in immediate disqualification from the recruitment process.
Business Process Strategy & Governance
Develop and oversee an enterprise-wide Business Process Management (BPM) framework aligned with organizational objectives.
Establish governance structures to monitor, evaluate, and improve business processes.
Define and track key performance indicators (KPIs) for process efficiency and effectiveness.
Process Optimization & Transformation
Lead process discovery, mapping, and analysis to identify inefficiencies and improvement opportunities.
Design and implement process automation solutions to enhance productivity.
Technology Leadership & Innovation
Guide the design and implementation of scalable, secure, and integrated IT systems.
Evaluate emerging technologies (e.g., cloud computing, AI, IoT, blockchain) and recommend adoption strategies.
Drive digital transformation initiatives to modernize legacy systems and improve operational efficiency.
Stakeholder Engagement & Change Management
Collaborate with senior leadership and department heads to prioritize process improvement initiatives.
Facilitate workshops and training sessions to promote BPM best practices.
Coordinate with other government agencies to promote information exchange through automated integrations.
Manage change resistance by communicating benefits and ensuring smooth adoption of new processes.
Performance Measurement & Continuous Improvement
Monitor process performance using data analytics and benchmarking.
Apply Lean, Six Sigma, or Agile methodologies to drive continuous improvement.
Ensure compliance with industry standards and regulatory requirements.
Team Leadership & Development
Lead a team of Business Process Analysts, Software Developers, and BPM specialists.
Foster a culture of innovation, efficiency, and accountability.
Mentor staff on process improvement techniques and tools.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s degree in computer science, Information Technology, Information Systems, Software Engineering, Business Process Management, Business Administration, Education, or a related field from a recognized institution.
Master’s degree in Business Process Management or a related field such as Operations Management, Information Systems, information technology or Industrial Engineering.
Certifications (any of the following):
Lean Six Sigma (Black Belt or Master Black Belt)
Information Technology Infrastructure Library(ITIL) Practitioner
Certified Business Process Professional (CBPP)
Project Management Professional (PMP)
Projects IN Controlled Environments, Version 2 ( PRINCE2) Practitioner
Other relevant internationally recognized process improvement certifications
Experience
Minimum of 10 years in operations, IT management, process reengineering, or business transformation, with at least 6 years in leadership roles.
Proven track record in process reengineering, automation, and digital transformation.
Experience in government or large-scale enterprises is an added advantage.
Skills & Competencies
Proficiency in process modeling tools (e.g., Visio, ARIS, Signavio)
Strong data analysis and visualization skills (e.g., Power BI, Tableau, Excel)
Knowledge of ERP, CRM, and workflow automation platforms
Excellent communication, negotiation, and stakeholder management skills
Strategic thinking, problem-solving, and decision-making capabilities
Performance Metrics
Reduction in process cycle times and operational costs
Increased efficiency through automation and standardization
Improved stakeholder satisfaction with process improvements
