Assistant Claims Analyst Life Uganda job at UAP Old Mutual Group | Apply Now

Qualifications:

• Bachelor's degree in Business Management, Finance, or a related field.

• Training in Insurance (COP, ITC Diploma) is an added advantage.

Experience:

• At least 2 years of work experience in a relevant role, preferably in insurance or claims management.

Skills and Competencies:

• Attention to Detail: Ability to carefully analyze and process claims documentation.

• Analytical and Problem-Solving Skills: Strong capability to evaluate claims and identify solutions.

• Computer Proficiency: Skilled in using office software and claims management systems.

• Communication and Interpersonal Skills: Ability to communicate effectively with clients and colleagues.

• Self-Organization: Ability to manage multiple tasks efficiently and meet deadlines.

• Prioritization Skills: Capable of identifying and focusing on high-priority tasks.

• Independent Work: Ability to work with minimal supervision while maintaining high standards.

Additional Responsibilities:

1. Insurance Claims Evaluation:

   • Evaluate low-value claims through interviews and site visits, ensuring that insured losses align with the organization’s claims policies and insurance contract terms.

   • Refer complex or disputed claims to senior colleagues for further resolution.

2. Insurance Claims Administration:

   • Assist with gathering and processing information for insurance claims, including reviewing documentation and identifying additional information required.

   • Allocate cases to appropriate specialists or investigators based on initial reviews.

3. Solutions Analysis:

   • Ensure that routine inquiries comply with established standards and protocols.

   • Identify areas for improvement in claims management processes.

4. Document Preparation:

   • Prepare routine correspondence, reports, and memos, following specific instructions and using standard office software tools.

5. Operational Compliance:

   • Adhere to organizational policies, procedures, and regulatory codes to ensure compliance in claims processing.

6. Operations Management:

   • Carry out operational tasks, adjusting parameters to meet performance standards.

7. Document Management:

   • Maintain organized files for senior colleagues, including correspondence and claims records.

8. Resolving Customer Issues:

   • Address customer inquiries and resolve complaints related to claims, escalating more complex issues as needed.

9. Personal Capability Building:

   • Participate in training and development activities to improve skills and knowledge relevant to claims processing and insurance operations.

Skills:

• Action planning, analytical thinking, business management, and claims management.

• Expertise in claims documentation, insurance claims investigations, and customer service.

• Proficiency in office administration, numerical aptitude, and computer literacy.

• Strong interpersonal communication, organizational skills, and financial acumen.

Competencies:

• Collaborates well with colleagues and clients.

• Ensures accountability in claims handling processes.

• Optimizes work processes to improve efficiency.

• Demonstrates organizational savvy and tech proficiency.

Education:

• NQF Level 3 & NQF Level 2 or equivalent.