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Full-time
Applications Support Officer Job at Ecobank Uganda
Ecobank Uganda
Job Description
Lead the design, development, and deployment of custom software solutions to address business process needs and improve operational efficiency.
Manage, monitor, and enhance existing in-house tools, ensuring they remain up-to-date, reliable, and aligned with evolving business requirements.
Automation & Process Improvement
Lead and execute automation initiatives using Robotic Process Automation (RPA) tools to streamline repetitive operational tasks and improve system efficiency.
Duties, Roles and Responsibilities
- Application Management & Support
- Manage and support Core Banking Applications (CBA) and all non-CBA applications ensure optimal performance.
- Develop, maintain, and regularly update operational documentation for all supported applications. Perform system administration including software installation, configuration, tuning, and performance monitoring.
- Administer and optimize Oracle and SQL databases; perform complex queries for troubleshooting, reporting, and automation purposes.
- Programming & In-House Tools Development
- Write, test, and maintain code for in-house automation and application support tools using relevant programming languages (e.g., Python, Java, SQL, or similar).
- Lead the design, development, and deployment of custom software solutions to address business process needs and improve operational efficiency.
- Manage, monitor, and enhance existing in-house tools, ensuring they remain up-to-date, reliable, and aligned with evolving business requirements.
- Automation & Process Improvement
- Lead and execute automation initiatives using Robotic Process Automation (RPA) tools to streamline repetitive operational tasks and improve system efficiency.
- Identify manual processes suitable for automation and develop scalable solutions.
- Collaborate with cross-functional teams to integrate automation workflows with existing system.
- System Maintenance & Security
- Conduct routine system maintenance, including backups, restorations, and disaster recovery testing aligned with the bank’s policies.
- Monitor system health and performance; proactively resolve potential issues.
- Ensure strict enforcement of security protocols to prevent unauthorized access to systems and data.
- Interface & Integration Management
- Supervise development and maintenance of Core Banking Application interfaces with third-party applications ensuring robust integration and data consistency.
- Ensure timely download and secure storage of EOD reports accessible to authorized personnel.
- User Support & Training
- Provide timely and effective support to users according to SLA guidelines.
- Develop and conduct training sessions to build user competency on key business applications and in-house tools.
- Manage service desk operations, monitor ticketing systems, and resolve escalated incidents efficiently.
- Compliance & Documentation
- Ensure compliance with internal policies, country regulations, and Group standards.
- Prepare and provide evidence for audit and compliance reviews.
- Maintain accurate records of licenses, service contracts, and maintenance agreements.
- Service Levels Management
- Management and monitoring of appropriate licence, maintenance and service level contracts
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Apply here: https://fa-emqf-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1004/job/1199
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