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Airport Services Supervisor job at Uganda Airlines | Apply Now

Are you looking for Administrative jobs in Uganda 2024? If yes, then you might be interested in Airport Services Supervisor job at Uganda Airlines

Kampala, Uganda

Full-time

Deadline:

3 Jul 2024

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Uganda Airlines is the national carrier of Uganda, with the mission to provide world-class air travel services that connect Uganda to the world while contributing to the economic development of the country. Since its revival in 2019 after a long hiatus, Uganda Airlines has earned recognition for its commitment to delivering quality, reliable, and affordable air travel within East Africa and beyond. Known for its professionalism and commitment to excellence, Uganda Airlines offers an inclusive and dynamic work environment, focusing on innovation, customer service, and employee development. The airline provides various job opportunities across a wide range of roles and is dedicated to fostering a culture of safety, integrity, and teamwork. W

ith a history rooted in the 1970s, Uganda Airlines has undergone significant transformation, becoming a modern and efficient operator with a fleet that includes state-of-the-art aircraft. The company’s business model combines passenger transport with cargo services, ensuring a comprehensive solution for its customers. While still growing, Uganda Airlines has an expanding reach, connecting Uganda to key global markets and enhancing tourism and trade. Its core values include safety, reliability, customer satisfaction, and sustainability, and it has a strong commitment to corporate social responsibility, particularly in promoting local communities and supporting environmental sustainability. For more information, visit www.ugandaairlines.com.

Learn more about Uganda Airlines

Airport Services Supervisor job at Uganda Airlines

Uganda Airlines

In summary, an Airport Services Supervisor plays a vital role in managing and overseeing airport operations, ensuring that all processes run smoothly and efficiently while maintaining high standards of safety and customer service.

Operational Management

Daily Operations Oversight: Supervise daily airport operations, including check-in, boarding, baggage handling, and other passenger services.
Staff Scheduling: Create and manage staff schedules to ensure adequate coverage during peak and non-peak hours.
Resource Allocation: Ensure that all necessary resources, including equipment and supplies, are available and in good working condition.

Staff Management

Team Leadership: Lead and manage a team of airport service agents, providing guidance, support, and motivation.
Training and Development: Organize and conduct training sessions for new employees and ongoing training for existing staff to maintain high service standards.
Performance Evaluation: Monitor and evaluate staff performance, providing feedback and implementing improvement plans when necessary.

Customer Service

Customer Assistance: Ensure that passengers receive excellent customer service, addressing any concerns or complaints promptly and effectively.
Problem Resolution: Handle complex or escalated customer service issues, ensuring satisfactory resolutions.
Information Dissemination: Provide passengers with accurate and timely information regarding flights, services, and airport facilities.

Coordination and Communication

Interdepartmental Coordination: Coordinate with other airport departments, airlines, security, and ground services to ensure seamless operations.
Vendor Liaison: Communicate with external vendors and service providers to manage contracts and ensure quality service delivery.
Emergency Response: Act as the point of contact during emergencies, coordinating response efforts and ensuring passenger safety.

Compliance and Safety

Regulatory Compliance: Ensure all airport operations comply with aviation regulations, safety standards, and company policies.
Safety Protocols: Implement and monitor safety procedures to ensure a safe working environment for staff and passengers.
Incident Reporting: Document and report any incidents, accidents, or irregularities according to established protocols.

Administrative Duties

Record Keeping: Maintain accurate records of daily operations, staff schedules, incidents, and other relevant information.
Report Preparation: Prepare regular reports on operational performance, customer service metrics, and other key indicators for management review.
Budget Management: Assist in managing the budget for airport services, controlling costs and optimizing resource utilization.