Related Jobs
%20(1).jpg)
.jpg)
.jpeg)
Related Jobs
Related Jobs
Share this Job
Full-time
After-sales Technical Support Engineer Job at ZTE Uganda
ZTE Uganda
Job Description
We are seeking a local After-sales Technical Support Engineer to support ZTE fixed network PON/OLT projects in Uganda. The role involves project delivery, operations and maintenance, and customer support for major telecom operators.
The engineer will provide both on-site and remote technical assistance, troubleshoot network faults, oversee project implementation, and ensure stable FTTH network operations in line with SLA requirements.
Duties, Roles and Responsibilities
- Network Operation & Fault Handling Perform daily maintenance, alarm monitoring, data configuration, service debugging, and troubleshooting for ZTE C300/C600 OLT and GPON/EPON/XGS-PON equipment.
- Address issues such as optical power anomalies, LOS alarms, ONU offline, bit errors, service instability, and outages.
- Conduct ON link diagnostics, OTDR testing, and fiber fault rectification.
- After-sales Project Delivery Manage FTTH project deployment, OLT commissioning, service cutover, capacity expansion, version upgrades, and project acceptance.
- Collaborate with operator NOC and engineering teams to ensure smooth service activation and verification.
- Customer Technical Support Provide professional English-language technical support to local telecom operators.
- Handle consultations, complaints, and escalations. Conduct regular network health checks and deliver analysis reports with optimization recommendations.
- Documentation & Knowledge Management Prepare technical documents, fault reports, and weekly/monthly operation reports.
- Record typical fault cases and contribute to process optimization for local operations.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Find application details and links on the AfriCareers Jobs Portal:
-
Click the Apply button below
-
New users: Select Create Profile and complete the Profile Creation Wizard
-
Existing users: Log in and update your profile if needed
-
Go to the "Jobs" tab
-
Read the detailed job description, Roles and Qualifications.
-
Submit your application via the jobs portal
-
Track progress under "My Applications" tab
Important Note: Some employers now hire directly on the AfriCareers New Jobs Portal — keep your profile updated so employers can easily view your CV and hire you instantly.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
