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Administration & Student Support Assistant Job at Apex Tax and Accounting School
Apex Tax and Accounting School
Job Description
Duties, Roles and Responsibilities
- Download all Zoom class recordings immediately after each class and upload to YouTube within the required timelines
- Upload videos, notes, assignments, practical exercises and learning resources to the School LMS (APMIS); verify all uploaded content is accessible and functioning correctly
- Report broken links, missing content or technical issues promptly and maintain organised archives of all learning materials
- Respond promptly to student inquiries via email, WhatsApp, telephone and support tickets; assist with login/access challenges and resolve or escalate technical issues
- Monitor the support ticket system and follow up unresolved issues until closure
- Contact all new student inquiries, follow up previous inquiries, update the admissions pipeline, record all communication outcomes, and support registration and onboarding of new students
- Publish daily content on Facebook, X (Twitter), TikTok, WhatsApp Channels, LinkedIn and other approved platforms; prepare and schedule social media content; send email and SMS campaigns
- Respond to administration emails, prepare administrative correspondence, maintain proper filing systems, organise digital records, and assist in organising meetings and webinars
- Conduct routine reviews of all courses, verify quality of uploaded notes and videos, ensure all textbooks are current, and create new course copies for each intake
- Send reminders to students regarding new uploads, assignment deadlines, examination schedules and important announcements; maintain active communication through approved student groups
- Prepare and submit Daily Performance Reports, Weekly Activity Reports, Monthly Performance Reports, Student Support Reports, Admissions Pipeline Reports and Social Media Reports
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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