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Full-time
Admin Clerk / Receptionist / Cashier Job at Cerba Lancet Rwanda
Cerba Lancet Rwanda
Job Description
Cerba Lancet Rwanda is seeking professional and dependable Admin Clerks to join their team in Kigali. The successful candidates will be responsible for managing front desk operations, welcoming patients with professionalism, and ensuring all administrative and cashiering tasks are completed accurately within service delivery timelines.
Duties, Roles and Responsibilities
- Register patients/clients in the system in accordance with standard operating procedures
- Ensure accurate capture of patient information, including contact details
- Communicate and escalate voided accounts promptly to the Head of Department
- Respond to cashiering queries and ensure customer satisfaction
- Accurately collect payments and reconcile with system records
- Resolve customer complaints, including refunds, in a timely manner
- Maintain cleanliness and readiness of reception and service areas
- Train and support interns/students when assigned
- Adhere to professional and ethical standards, including quality assurance requirements
- Interact with patients regarding pricing and discounts where applicable
- Participate in marketing activities
- Submit weekly reports and address operational challenges
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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