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Job Summary

Job Title:
Account Manager
Employer:
Tugende
Location:
Mombasa
Country:
Kenya
Contract Type:
Full-time
Job Category:
Number of Positions:
Deadline:
Saturday, 23 May 2026

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Tugende uses asset finance, technology, and a customer-centric model to help informal sector entrepreneurs dramatically increase their economic trajectory. Tugende’s core asset finance packages include medical and life insurance, training, safety equipment, and digital credit profiles in addition to affordable asset financing for SMEs. By helping clients grow economically and building digital track records of responsibility, we are creating a long-term ecosystem for MSMEs that will grow and thrive. Tugende is tackling the credit gap for small businesses in Africa by enabling informal entrepreneurs to 1) own income‑generating assets, 2) build a verifiable digital credit profile, and 3) earn future growth opportunities through the Tugende digital platform. This platform includes discounts, smartphones, e‑commerce opportunities, and on‑demand credit lines. Tugende has financed 70,000+ clients and has hundreds of employees serving clients across its branches in Uganda and Kenya.

Full-time

Deadline: 

23 May 2026

Account Manager Job at Tugende

Tugende

Job Description

The candidate in this position will be responsible for the end-to-end management of clients' life cycles with the business, from client acquisition to completion or termination. The Account Manager will also be responsible for monitoring the performance of the portfolio. They will ensure that all responsibilities below are executed in alignment with related Policies.

Duties, Roles and Responsibilities

Key Duties and Responsibilities:Customer Acquisition
  • Marketing and sensitizing customers about existing company products and services.
  • Acquisition of new clients (through stage visits, visiting business centers, repeat client engagements).
  • Maintaining a maximum of 200 active leases.
  • Sensitizing and driving cross-selling of additional products/ services according to the customer needs.
Vetting Clients and Guarantors
  • Conducting loan vetting of clients in alignment with the company Credit policy (Stage visits, Home visits, and guarantor visits).
  • Documentation and capturing of all vetting information in the CRM.
  • System Approval of all vetted Clients.
Training and Administration
  • Re-emphasise the initial training done by the Customer Relations Officer and take the clients once again through the following:
    • Terms and reference of the asset acquisition.
    • Responsibility of the guarantors and Tugende's expectation of them in supporting the client.
    • Payment terms - Prepayments and its benefits, non-payment and related penalty, acceptable payment channels, and non-cash tolerance.

Qualifications, Education and Competencies

See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.

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Account Manager Job at Tugende

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