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Full-time
Account Manager Job at Tugende
Tugende
Job Description
The candidate in this position will be responsible for the end-to-end management of clients' life cycles with the business, from client acquisition to completion or termination. The Account Manager will also be responsible for monitoring the performance of the portfolio. They will ensure that all responsibilities below are executed in alignment with related Policies.
Duties, Roles and Responsibilities
- Marketing and sensitizing customers about existing company products and services.
- Acquisition of new clients (through stage visits, visiting business centers, repeat client engagements).
- Maintaining a maximum of 200 active leases.
- Sensitizing and driving cross-selling of additional products/ services according to the customer needs.
- Conducting loan vetting of clients in alignment with the company Credit policy (Stage visits, Home visits, and guarantor visits).
- Documentation and capturing of all vetting information in the CRM.
- System Approval of all vetted Clients.
- Re-emphasise the initial training done by the Customer Relations Officer and take the clients once again through the following:
- Terms and reference of the asset acquisition.
- Responsibility of the guarantors and Tugende's expectation of them in supporting the client.
- Payment terms - Prepayments and its benefits, non-payment and related penalty, acceptable payment channels, and non-cash tolerance.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
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