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About the Organisation
Career Directions Limited (CDL) is a dynamic organization in the real estate and property management industry, providing a diverse range of professional services and solutions to support property transactions and customer needs. CDL partners with reputable entities to offer high-performance remote professionals to global clients, enabling seamless real estate transaction coordination and exceptional client support.
Account Manager (Non-Bank B2B/B2C) job at Career Directions Limited (CDL) | Apply Now
Kenya
Are you looking for Management jobs in Kenya 2025 today? then you might be interested in Account Manager (Non-Bank B2B/B2C) job at Career Directions Limited (CDL)
Full Time
Deadline:
30 Nov 2025
Job Title
Account Manager (Non-Bank B2B/B2C) job at Career Directions Limited (CDL)
Career Directions Limited (CDL)
Job Description
The successful candidate will oversee transactions from initiation to closing, acting as the primary liaison between title firms, attorneys, real estate agents, buyers, and homeowners. Responsibilities include auditing contracts, reviewing financial documents, balancing HUD/settlement statements, ensuring compliance with approval terms, and managing digital workflows. The Account Manager will resolve complex client inquiries, de-escalate tense situations, provide structured documentation support, and ensure stakeholders meet required timelines. This role requires strong analytical ability, exceptional communication skills, attention to detail, and a deep understanding of real estate workflows, contract compliance, and short-sale financing processes.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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How to Apply
Manage real estate transactions end-to-end after training
Coordinate with title firms, attorneys, listing and buyer agents, and homeowners
Audit contracts and supporting documents for compliance
Review pay statements, tax returns, bank statements, and other financial documents
Perform reverse underwriting to verify buyer affordability
Review, balance, and audit HUD/settlement statements
Track and manage digital documentation and workflows (Gmail, Sheets, Acrobat, CRM)
Ensure all documents are fully signed, accurate, and properly filed
Follow up with stakeholders to meet deadlines and resolve documentation issues
Explain contract terms and bank approval letters in simple, clear language
De-escalate emotional conversations professionally and empathetically
Conduct persuasive communication to influence compliance and progress
Provide B2B support to buyer’s agents to ensure adherence to guidelines
Execute administrative tasks: emails, follow-ups, task management, occasional calls to banks
Support a fast-paced, tech-driven, remote working environment
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Academic Requirements
Bachelor’s degree OR equivalent relevant experience
16 years of formal English education required
Experience
3+ years in real estate, title, mortgage, legal closing, or related field
Proven experience in contract auditing, underwriting support, or accounting
Experience handling HUD/settlement statements preferred
Experience auditing financial documents (tax returns, pay slips, bank statements) preferred
Real estate or financial services background is a strong advantage
Skills & Competencies
Excellent numeric, math, and financial analysis skills
Strong attention to detail and accuracy
High-level English communication—clear, neutral, professional tone
Excellent written communication (email-heavy role)
Strong negotiation and persuasion skills
Ability to stay calm under pressure and resolve conflicts professionally
Tech-savvy and fast learner of software/CRMs
Highly organized, dependable, and proactive
Strong problem-solving and critical-thinking skills
Ability to multitask across multiple files
Remote work discipline and productivity
Technical Requirements
Own computer, phone, high-speed internet (≥100 Mbps)
Proficiency in Windows OS
Experience with MS Office, Google Workspace, Adobe Acrobat
Familiarity with CRM (Salesforce or equivalent)
Ability to work U.S. business hours (CST/MST with EST overlap)
