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About the Organisation
Account Manager – Farmer (Commercial Operations SA) job at MTN South Africa | Apply Now
Cape Town, South Africa
MTN Group Limited (formerly M-Cell) is a South African multinational corporation and mobile telecommunications provider. Its head office is in Johannesburg. MTN is among the largest mobile network operators in the world, and the largest in Africa.
Are you looking for Marketing and Sales jobs in South Africa 2025 today? then you might be interested in Account Manager – Farmer (Commercial Operations SA) job at MTN South Africa
Full Time
Deadline:
11 Sept 2025
Job Title
Account Manager – Farmer (Commercial Operations SA) job at MTN South Africa
MTN South Africa
Job Description
As an Account Manager – Farmer, you will maintain and grow MTN’s commercial relationships within a defined portfolio of accounts. You will contribute to the development and execution of account and promotional plans, ensure service level delivery, and provide regular reporting on account performance. The role requires resolving escalated issues, monitoring competitor activity, and identifying new opportunities for growth. Additionally, you will liaise with internal stakeholders such as supply chain, billing, and marketing teams to deliver client requirements. A key part of the role involves implementing innovative promotional activities, increasing MTN’s brand presence, and ensuring compliance with quality and regulatory standards. You will also play a supervisory role, fostering collaboration, professionalism, and customer-centric culture within the team.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
ONLY ONLINE APPLICATIONS:
Interested and qualified candidates are advised that all applications should be submitted online.
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How to Apply
Provide input into operational and promotional planning to drive revenue growth.
Maintain knowledge of commercial agreements and manage relationships within assigned accounts.
Assist with the end-to-end management of accounts under the supervision of the Regional Sales Manager.
Monitor growth opportunities through competitor activity and recommend new strategies.
Implement innovative promotional activities in line with marketing and channel objectives.
Ensure SLA delivery by coordinating with relevant internal functions.
Prepare account performance reports and provide feedback on risks and competitive threats.
Build and maintain strong relationships with customers and stakeholders.
Resolve customer queries promptly and ensure customer satisfaction.
Ensure quality control and compliance with industry standards.
Adopt a customer-centric approach and live the MTN brand values.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Education:
Minimum 3-year Degree/Diploma in Commerce (Sales, Financial, Marketing, Communication, or related).
Experience:
Minimum of 3 years’ experience in account management, preferably in a fast-moving telecoms or ICT industry.
ICT/GSM experience is advantageous.
Experience supervising others within a medium-sized organization.
Skills and Competencies:
Strong planning, analytical, and project management skills.
Excellent communication, negotiation, and presentation abilities.
Conflict management and problem-solving skills.
Customer-centric mindset with strong relationship-building skills.
Ability to adapt to change, handle pressure, and work in a fast-paced environment.
Business acumen with the ability to identify and exploit new opportunities.
Assertive, resilient, and proactive with high ethical standards.
