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Account Management Agents job at Tugende | Apply Now
Soroti, Uganda
Full Time
Are you looking for Accounting jobs in Uganda 2025 today? then you might be interested in Account Management Agents job at Tugende
About the Organisation
Tugende is a pioneering social enterprise committed to empowering micro-entrepreneurs across Africa through asset financing, financial education, and support services that enable long-term ownership and economic independence. Founded in 2012 in Uganda, Tugende has earned widespread recognition for its innovative lease-to-own model, particularly among motorcycle taxi (boda boda) riders, and has since expanded to serve clients in diverse sectors including agriculture and small business. The company is celebrated for its positive impact, client-centered approach, and integrity-driven operations, winning numerous accolades for advancing financial inclusion.
Tugende fosters a dynamic and inclusive work culture that values purpose, professional development, and collaborative innovation, offering meaningful job opportunities with flexible arrangements that support employee well-being and growth. With a rapidly growing presence in Uganda and Kenya, and ambitions for broader regional expansion, Tugende leverages digital tools and data-driven insights to scale its reach while maintaining personalized client relationships. Anchored in core values of empowerment, trust, innovation, and resilience, Tugende integrates CSR through community engagement, road safety training, and environmental sustainability initiatives. Learn more at www.tugende.com.
Job Title
Account Management Agents job at Tugende
Tugende
Job Description
Job Title: Account Management Agents
Organisation: Tugende
Reports To: Branch Executive
Application Opens: 05th June, 2025
Application Closes: 30th June, 2025
Duty Location: Soroti, Uganda
About the role
As the Account Management Agent, you will be responsible for managing outstanding payments, ensuring clients pay on time, and maintaining positive client relationships. It involves handling all aspects of debt collection, contacting clients and maintaining accurate records. You’ll play a key part in maintaining financial health and keeping client accounts in good standing.
Duties, Roles and Responsibilities
Loan management
Followup on clients through phone calls, physical visits, document the conversations on the staff App and CRM, and ensure that customers make their full payment as per their loan schedules.
Contact clients and notify them of their overdue payments.
Escalate defaulting loans to the recovery team with clear documentation of efforts invested in collections and client engagements as per the credit policy
Ensure that the clients loan agreement and other documentation is on file and easily accessible
Timely customer complaint resolution or escalation
Incident Management
Coordinate, escalate and collaborate with the clients during any incident
Impounding assets attached to defaulting loans
Reporting and recording of all incidents that might hinder normal payment behaviour e.g. accidents, sickness etc.
Submission of support documentation from clients during processing of insurance claims.
Supporting clients during retrieval of any assets impounded by authorities or in cases of theft.
Ensure compliance to all the loan terms and conditions.
After sales
Communicate new opportunities to potential clients
Retention of existing clients – understanding their additional interests and customer feedback
Use of data, systems, and transparency
Record all customer interactions in the Customer Relationship Management (CRM) system
Document and archive in the right channels all agreements made with the clients to keep a record for future reference.
No paper agreements will be signed without the consent and signature of the branch executive
Strict adherence to the Tugende Credit Policy.
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Diploma/Bachelor’s degree in Accounting, Admin, or a related field.
1-2 years of field-based experience
At least 1 year of experience in loan management and collections
Excellent communication and interpersonal skills.
Familiarity with lending products, financial services and CRM software.
Personal Attributes and Abilities:
Outstanding communication and interpersonal skills to enable engagement with different stakeholders
Strong negotiation and problem-solving skills
Ability to manage multiple accounts and meet targets
Professional, courteous, and empathetic approach to clients
Self-motivated, goal-oriented, and detail-driven
Unquestionable integrity and commitment to ethical standards
Proficient with CRM system
Benefits
Competitive package with an attractive result-based commission structure.
How to Apply
Interested candidates who meet the above requirements should follow the APPLY Button Below
Deadline: 30th June 2025
