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About the Organisation
6 Commission-Based Field Collections Agents jobs at Numida | Apply Now
Uganda
Numida is a pioneering Ugandan fintech company with a mission to empower small and medium-sized enterprises (SMEs) in Africa by providing accessible and unsecured working capital through digital technology. Founded in 2017, Numida has rapidly evolved into one of the leading providers of digital loans to underserved entrepreneurs, gaining recognition for its innovative approach to financial inclusion and data-driven credit assessment. The company fosters a dynamic and impact-oriented work culture that values transparency, creativity, and continuous learning, offering employees meaningful career growth, competitive benefits, and flexible work arrangements.
Numida’s business model leverages mobile technology and proprietary algorithms to disburse fast, affordable loans via a user-friendly app, enabling over 40,000 businesses across Uganda to thrive. With an expanding reach across East Africa, Numida is guided by core values of empowerment, integrity, innovation, and client-centeredness. The company also upholds strong corporate social responsibility by supporting local communities through financial literacy programs and inclusive economic development initiatives. For more information, visit their website at www.numida.com.
Are you looking for Marketing and Sales jobs in Uganda 2025 today? then you might be interested in 6 Commission-Based Field Collections Agents jobs at Numida
Full Time
Deadline:
16 Sept 2025
Job Title
6 Commission-Based Field Collections Agents jobs at Numida
Numida
Job Description
Commission-Based Field Collections Agents (6 Positions)
Location: Kampala, Uganda
Start Date: 22nd September 2025
Application Deadline: 16th September 2025
Compensation: Performance-Based Commission + Retainer
Reporting To: Collections Team Leader
Position Overview
We're hiring 6 dynamic and motivated Field Collections Agents to join our growing team in Kampala. As a Collections Agent, you will play a key role in recovering overdue loan payments, maintaining client relationships, and ensuring that Numida’s portfolio remains healthy.
You’ll be in the field—meeting clients, collecting payments, and supporting our mission to offer responsible lending to Uganda’s entrepreneurs.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Submit your application before 16th September 2025.
Click the APPY Button below to view full details and apply
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How to Apply
Client Follow-Up: Contact clients regularly to recover overdue loan amounts, track payment commitments, and record all interactions in our CRM.
Field Collections: Conduct in-person visits to clients to recover payments when digital follow-ups are unsuccessful—always maintaining professionalism.
Reporting: Submit daily, weekly, and monthly progress reports on collections, challenges, and client feedback to the Team Leader and Credit Operations Manager.
Client Relationship Management: Foster positive relationships with clients to promote repayment, resolve concerns, and minimize future defaults.
Compliance: Ensure all recovery activities follow Numida's Standard Operating Procedures and adhere to applicable regulations.
Target Achievement: Consistently meet or exceed monthly recovery targets for your assigned portfolio.
Collaboration: Coordinate with internal teams to align field strategies with company goals and enhance collections efficiency.
Problem Solving: Identify reasons for non-payment and propose tailored strategies to recover loans while preserving client relationships.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
What We’re Looking For
Experience: Minimum 2 years in collections, field sales, or a customer-facing role.
Skills:
Strong communication and interpersonal skills
Excellent negotiation and problem-solving abilities
Time management and self-organization
Ability to work independently and take initiative
Tech-Savvy: Comfortable using Android apps, CRM tools, and Google Workspace (Sheets, Docs, Drive, etc.)
Languages: Fluent in English and at least one Ugandan local language; multilingual candidates are a plus.
Availability: Willing and able to travel regularly within assigned areas.
Key Performance Indicators (KPIs)
Number of client visits conducted
Total loan value recovered
Number of contact attempts made
Timeliness and accuracy of reporting
What We Offer
A monthly retainer
A highly competitive commission structure based on performance
An opportunity to work in an international, ambitious, and open-minded team
A supportive culture with continuous learning and growth opportunities
Direct impact on the lives of thousands of small business owners
Recruitment Process
Initial Screening – Short phone call with HR
Interview – With the Collections Manager
Reference Checks
Offer and Onboarding
