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About the Organisation
African Clean Energy (ACE) is a B-Corp certified enterprise that produces and distributes the ACE One solar-biomass hybrid energy system. A small-yet-powerful smokeless stove, it will virtually eradicate the catastrophic impact that traditional cooking and heating methods inflict on health, environment, and poverty in developing countries around the world, and provides electricity.
50 Customer Relations Officer jobs at African Clean Energy (ACE) | Apply Now
Uganda
Are you looking for Customer Service jobs in Uganda 2025 today? then you might be interested in Customer Relations Officer jobs at African Clean Energy (ACE)
Full Time
Deadline:
15 Jan 2025
Job Title
50 Customer Relations Officer jobs at African Clean Energy (ACE)
African Clean Energy (ACE)
Job Description
Job Title: Customer Relations Officer (50 Jobs) 10 per location
Organisation: African Clean Energy (ACE)
Duty Station: Mbale, Gulu, Fort Portal, Arua and Soroti, Uganda
Directly Reports to: Consumer Finance Team Lead
Why Join Us?
Be part of a mission-driven company that is making a real difference in the world.
Work with a talented and passionate team dedicated to innovative solutions for clean energy access.
Opportunities for professional growth and development.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Please send your application Letter clearly stating in the location your are apply for in the email subject, CV, Copies of academic documents and copy of National ID to careersuganda@africancleanenergy.com
Deadline: 15th January, 2025
Applications are managed via the AfriCareers Jobs Portal:
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Click the Apply button below
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New users: Select Create Profile and complete the Profile Creation Wizard
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Existing users: Log in and update your profile if needed
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
Important Note: Employers now hire directly on the AfriCareers New Jobs Portal — keep your profile updated so employers can easily view your CV and hire you instantly.
How to Apply
Conduct day to day customer calls through contacting/texting assigned customers that have upcoming payments in two days using CRM system
Contact assigned new customers to welcome them to African Clean Energy.
Contact assigned customers at the point of entering arrears to arrange payment or identify issues that are preventing the customer from paying
Daily review and report the operations of the customer calls with CFM.
Resolve assigned customer support cases that are preventing ACE from receiving payment from customers.
Resolve incorrect contact details and update with the correct information
Conduct customer training for stove usage
Conduct customer training for payment model
Complete customer satisfaction calls and document the outcomes of the satisfaction and survey calls.
Review the outcomes of the satisfaction and survey calls and report to CFM
Any other tasks assigned deemed necessary by management.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
At least a Diploma or equivalent qualification in Customer relations, Sales, Marketing, or any business related field.
Proven experience in Telemarketing or similar role preferably in renewable energy.
Recommendation and Residence letter from LC 1 Office.
Excellent communication, interpersonal, and negotiation
Proven ability to achieve targets and deliver results consistently
Self-motivated, proactive, and able to work independently
Results-driven with the ability to focus on achieving set objectives and goals.
Must be a native of the location applied for.
Ability to speak and communicate in the local language he/she is applying for.
Willingness to travel frequently and work flexible hours
Personal Attributes:
Passionate about making a positive impact in communities.
High level of integrity and professionalism.
Self-motivated with a strong sense of initiative.
Ability to work under pressure and meet tight deadlines.
Culturally sensitive and able to work effectively in diverse environments.
NB: African Clean Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
