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5 Branch Executives Job at Tugende
Tugende
Job Description
Duties, Roles and Responsibilities
- Driving Marketing initiatives for promoting Tugende products
- Allocation of tasks and resources aimed at generating leads and lead conversion and actively ensuring execution
- Close supervision of the customer service and efficiency in the sales process
- Portfolio Quality
- Follow the credit policy to ensure good portfolio quality at the branch with special focus on the following;
- Supervision of execution of policy guidelines at the branch especially with regards to allocation of tasks to the team and follow up
- All round data analysis and interpretation of portfolio data to guide decision making at the branch
- Onground support for portfolio quality improvements as advised by the Credit team
- Supporting and / or active participation in recovery operations
- Building relevant Community Relations
- Act as a liaison between Tugende and local authorities in your area of operation
- Benchmarking, market research and intelligence and self education of the business environment.
- Intentionally build partnerships with entities or persons that matter in the business environment and build synergies to grow the business e.g, Police and other security agencies, local authorities, suppliers, businesses etc.
- Customer relations monitoring through gathering feedback, spot checking, problem solving and timely escalation where necessary.
- Team Management
- Provide strong leadership to the operations teams at the assigned branch to ensure the achievement of set targets and expense control
- Supervise staff to ensure smooth operations and service delivery at the branch level
- Supervise and coordinate the safety and security function at the branch
- Train and coach all field teams and support functions on Tugende operations, expectations, core values, rules and regulations
- Participate in the regular performance reviews for the branch staff
- Ensure proper support to the branch by the head office functions
- Customer Service
- Creating a good customer care environment at the branch that ensures customer satisfaction. This implies efficiency of response and resolution for customer requests, proper understanding of customer needs
- Understand and respond to client’s questions and challenges
- Train other team members, especially the field team to provide good customer service to clients and timely resolution of customer queries
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Apply here: https://gotugende.com/
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