Recovery Officer

Credit Quality:

• In collaboration with the Assistant Managers Relationship, Branch Managers and the Collections supervisors, obtain a list of non-performing loans and closely follow them up for collections

• Clearly document all the collections efforts undertaken for each of the cases

• Follow up the written off loans and document efforts made in recovering the loans

• Monitor the loan repayment accounts of written off loans and ensure collections of any amounts thereon.

• Work closely with auctioneers/ debt collectors to follow up on their progress on cases allocated to them for recovery.

• Develop a list of lessons learnt during recovery for strategic guidance on our lending business.

• Make weekly and monthly reports to the Collections Supervisor on progress of collections efforts.

• Ensure that the recovery processes are adhered to avoid putting the bank at a risk of legal battles

• Ensure all recovered funds are directly deposited on the customer account and by all means avoid receiving customer funds on personal Mobile phones or accounts.

• Effective communication to the branch managers, supervisors & collection unit with respect and timely is expected during your time with the bank.

Risk Management and Compliance:

• Identify risk factors and establish frameworks to mitigate risk in the collection department making sure there is a faster mechanism in place to enable quick and early detection and escalation of issues when they arise.

• Ensure compliance to Credit policies and procedures, BOU regulations, budget parameters, procedures and the risk management framework operational within the Bank.

• Responsible for audit, risk and BOU findings /reports, and helping resolve issues raised as well as ensuring no repeat findings.

• Bachelor’s degree/diploma in any recognized institution

• More than six months experience in credit operations.

• Knowledge of debt collection regulations

• Personal skills and abilities

• Strong Communication skills

• Excellent negotiation skills

• Good problem-solving skills

• Good analytical skills

• Ability to manage emotions

• Very good customer service skills

• Good Listening skills

• Good at Time Management

• Ability to work under minimal supervision

• Attention to detail

NB: Opportunity Bank is an equal opportunity employer. All qualified candidates are encouraged to apply, regardless of disability, gender, marital status, religion and ethnicity.