Manager Back - office Operations & Schemes Management job at Interswitch | Apply Now

Responsibilities:

• Oversee the daily operations of the back office, including settlement & reconciliation, acquirer & issuer onboarding, and document verification management.

• Formulate strategic, operational objectives, manage budget and forecasts.

• Develop and implement operational policies, procedures, and workflows to ensure smooth and efficient processes.

• Continuously evaluate and enhance operational processes to optimize efficiency and reduce errors.

• Ensure compliance with relevant regulatory requirements, industry standards, and internal policies.

• Identify operational risks and implement appropriate controls and mitigation strategies to minimize potential risks.

• Continuously evaluate existing processes and identify and implement opportunities for automation, standardization, and streamlining of workflows.

• Monitors and maintains best practice service standards for all arms of operations.

• Develops service standards with appropriate processes and procedures to ensure standards are met.

• Review tests on new products and change requests affecting Schemes Operations before they are implemented on the live system.

• Supervises new, updates and upgrades done to processes and their resulting documentation.

• Ensures all security standards are adhered to in the Scheme Management Units

• Continuous improvement in operational service delivery

• Examine financial data and use it to improve profitability.

• Collaborate with internal stakeholders, including technology teams, customer support, finance, and compliance, to address operational issues, resolve escalations, and improve processes.

• Find ways to increase quality of customer experience by implementing best practices across all levels.

• Lead and mentor a team of back-office professionals, providing guidance, feedback, and training to ensure their professional growth and high performance