Procurement Officer job at Abt | Apply Now

Customer Engagement:

Greet customers warmly and build rapport through friendly conversation. Actively listen to customer needs and preferences to understand their requirements. Create a comfortable and welcoming atmosphere for a positive shopping experience. Capture customer information (KYC) accurately for new customers. Product Knowledge & Demonstrations:

Maintain in-depth knowledge of Gadget Craze products and their features. Confidently demonstrate product functionalities relevant to customer needs. Answer customer questions clearly and accurately, focusing on benefits and value. Personalized Recommendations:

Offer personalized product recommendations based on budget, tech skills, and intended use. Explain the advantages of suggested products and how they address customer needs. Avoid pressuring customers and offer alternative options if needed. Order Processing & Payment:

Utilize the POS system accurately to enter product details, quantities, and prices. Guide customers towards the cashier/billing team for cashless payment process. Explain accepted payment methods (credit/debit cards, mobile money, cash) and any applicable fees. Confirm order details with customers and provide receipts. Process credit sales where payment is received on delivery. Customer Service & Loyalty:

Check in returned merchandise according to company policy and document any issues. Obtain approval for refunds/replacements from the Administrator and send items to the Stores/Inventory team. Upsell and cross-sell complementary products that enhance the customer experience, focusing on added value. Encourage feedback through surveys, forms, or conversations and actively address any concerns. Share positive feedback with the team and use it for continuous improvement. Professionalism & Compliance:

Maintain a professional appearance according to company dress code guidelines. Be positive, helpful, and avoid negativity or unprofessional conduct. Aid colleagues and prioritize customer and staff safety in emergencies. Follow established security procedures, data privacy regulations, and attend training sessions regularly.