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About the Organisation
Sokoni Africa Limited is a diversified enterprise with interests in the hospitality industry as well as real estate market. The company owns and operates Quality Hill mall along Ggaba Road close to the American Embassy in Kampala Uganda. It also operates a boutique hotel, Le Petit Village, a French pastry shop, La Patisserie, and a European cuisine restaurant, Le Chateau Brasserie Belge.
Hotel Front Office Supervisor job at Sokoni Africa Limited | Apply Now
Kampala, Uganda
Sokoni Africa Limited is a dynamic and innovative company committed to transforming African trade by providing smart, tech-driven solutions that connect producers, traders, and consumers across the continent. With a mission to bridge market gaps and enhance inclusive economic growth, Sokoni Africa has earned a strong reputation for transparency, efficiency, and empowering local businesses. The company fosters a vibrant and inclusive work culture rooted in integrity, collaboration, and continuous learning, offering employees meaningful career growth, flexible work arrangements, and a sense of purpose in driving social impact.
Since its inception, Sokoni Africa has evolved from a small regional startup into a trusted pan-African marketplace enabler with a growing footprint across multiple African countries. Its innovative business model integrates digital platforms, data analytics, and logistics to streamline market access and supply chains. Guided by core values of accountability, innovation, sustainability, and customer-centricity, Sokoni Africa embraces corporate social responsibility through community empowerment initiatives, support for smallholder farmers, and environmentally conscious practices. With a team of dedicated professionals and a steadily expanding network, Sokoni Africa continues to redefine how Africa trades and connects. Learn more at www.sokoniafrica.com.
Are you looking for Administrative jobs in Uganda 2024 today? then you might be interested in Hotel Front Office Supervisor job at Sokoni Africa Limited
Full Time
Deadline:
5 Nov 2024
Job Title
Hotel Front Office Supervisor job at Sokoni Africa Limited
Sokoni Africa Limited
Job Description
Sokoni Africa Limited is seeking an experienced and proactive Hotel Front Office Supervisor to join our team. As the Front Office Supervisor, you will be responsible for managing the front desk operations, supervising staff, and ensuring that guests receive exceptional service during their stay. Your leadership will be crucial in maintaining a welcoming and efficient front office environment.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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How to Apply
Key Duties and Responsibilities:
Supervise and mentor front desk staff, providing guidance and support to ensure high service standards
Oversee daily front office operations, including check-ins, check-outs, and reservations
Handle guest inquiries and resolve complaints promptly and professionally
Ensure the accuracy of room assignments and oversee billing processes
Conduct regular training sessions for staff to enhance service delivery
Monitor performance metrics and implement strategies for improvement
Collaborate with other departments to ensure seamless guest experiences
Qualifications, Skills and Experience:
Bachelor’s degree in Hospitality Management or related field
Proven experience as a Front Office Supervisor or in a similar role within the hotel industry
Strong leadership and team management skills
Excellent communication and interpersonal skills
Proficient in hotel management software and Microsoft Office Suite
Strong problem-solving abilities and ability to handle stressful situations
Flexibility to work various shifts, including evenings and weekends

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