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About the Organisation
UPD, a subsidiary of the Clicks Group, is a leading pharmaceutical wholesaler in South Africa. The company provides world-class supply chain solutions for retail and hospital pharmacy sectors. UPD is committed to excellent service delivery, operational efficiency, and compliance with pharmaceutical and FMCG regulations across its distribution network.
Warehouse Supervisor (Dispatch) job at United Pharmaceutical Distributors (UPD) – A Division of Clicks Group | Apply Now
Durban, South Africa
Are you looking for Procurement and Logistics jobs in South Africa 2025 today? then you might be interested in Warehouse Supervisor (Dispatch) job at United Pharmaceutical Distributors (UPD) – A Division of Clicks Group
Full Time
Deadline:
4 Jun 2025
Job Title
Warehouse Supervisor (Dispatch) job at United Pharmaceutical Distributors (UPD) – A Division of Clicks Group
United Pharmaceutical Distributors (UPD) – A Division of Clicks Group
Job Description
The Warehouse Supervisor (Dispatch) will report to the Operations Manager and oversee all despatch activities, including scanning, invoicing, and timely dispatch of orders. The role is accountable for managing dispatch staff, maintaining inventory accuracy, and ensuring compliance with operational standards.
Responsibilities include monitoring order processing cycle times, route mapping, fleet servicing, and equipment maintenance. The position requires effective reverse logistics management, performance evaluation, and reporting on daily, weekly, and monthly KPIs. The supervisor will also play a key role in staff training, setting targets, and maintaining a clean and compliant working environment.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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How to Apply
Supervise picking, checking, packing, and dispatch functions
Ensure SOPs and company policies (SHEQ, QA) are adhered to
Manage dispatch capacity, SLA compliance, and order processing cycle times
Oversee fleet usage, vehicle servicing, and fuel efficiency
Monitor asset inspections and maintain equipment uptime
Ensure accurate and timely reporting of order statuses and daily performance
Manage proof of delivery (POD) and reverse logistics
Oversee warehouse housekeeping and quality control
Handle staff performance management, training, and disciplinary action
Conduct and support stock counts and inventory accuracy
Resolve internal and external order disputes/claims
Schedule and manage overtime staff requirements
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Minimum Qualifications:
Matric/NQF Level 4 (Essential)
Relevant tertiary qualification in logistics/supply chain (Advantageous)
Experience:
Minimum of 3 years in a warehouse/fleet supervisory role
Operational/logistical experience
Fleet management experience
Skills and Knowledge:
Computer literacy (MS Office, especially Excel and Word)
ERP/WMS systems understanding
Budget and financial management background
Core Competencies:
Effective communication at all levels
Strong negotiation and planning skills
Team leadership and independent decision-making
Ability to meet deadlines and perform under pressure
High integrity, attention to detail, and excellent time management
