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Processes*

OPERATIONAL

• Process all daily counter transactions for cash /cheque deposit, withdrawals to all accounts (involving cash, cheques inter-account transfers, cashier orders, currency exchange and other wealth management products as per delegated authority given.

• Encash cheques and others related instruments as per delegated authority given.

• Provide Custodianship role as an alternate custodian in Vault.

• Process entries for Vault as per stipulated policy guidelines.

• Process credits and debits to customer’s accounts in line with the customer instructions and as per laid down procedures.

• Manage cash within floor limit and overnight till limits as per delegated authority letters held

• Balance cash against the journal and maintain a record of the same on a daily basis.

• Scan instructions for processing

• Custodian of blank Float forms issued to teller by the treasury custodians

• Online posting/approving of customers’ transactions.

• Act as a backup branch Float custodian (If nominated).

• Daily reconciliation of cash and GL accounts when not a custodian.

Risk Management*

AML & CDD

Ensure compliance with:

• “Guidelines and procedures on “Customer Due Diligence “for account opening and on cross-border account opening referral” issued by group business and operations risk

• Controls and procedures on “Customer Due Diligence” introduced to addressed money laundering prevention and compliance risk.

• Guidelines for the submission of suspicious transaction reports issued by head of legal & compliance/country money laundering prevention officer.

• Customer data protection policy

• Ensure that money laundering requirement are followed as follows

• Take all reasonable steps to verify the identity of our customers e.g completing the know your customer checklist for all customers

• Retain adequate records of identification, account opening and transactions

• Adhere to Speak Up Policy

• Fully comply with all policies, procedures to achieve satisfactory grades in local and group audits.

• Any other duties assigned by the line manager

Regulatory & Business Conduct*

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.

• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders*

Internal

• Branch Managers

• Branch Operations and Service Manager

• Priority Acquisition team, BDEs and RMs

• UG TSS (Technical Support Services)

• Client Experience Team

• BORMS