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Full-time
Training Assistant Job at 4G Capital
4G Capital
Job Description
The Training Assistant assists in preparation and delivery of training and continuous learning in support of the company workforce. He/she will support the Training Manager and operations team in ensuring training design, content and delivery is aligned with the needs of the business, with particular focus on the field force administering and collecting credit products to small business customers.
Duties, Roles and Responsibilities
- Training organization-Assist in maintaining and updating existing training programmes and library of training materials, informed by SMT & Market requirements Identify training shortfalls and assist in developing materials as required.
- Training delivery-Assist in delivery of 4G Capital training courses (average 1 week per month), supported by management and the Training Manager. Assess candidate performance and submit suitability recommendations.
- Content Management-Assist in preparation and delivery of both staff and customers training.
- Assist in intel gathering which informs customer training needs.
- Assist in updating customer business training videos.
- Performance management-Quality Assurance (QA) to assess performance of teams on company policies and procedures.
- Assist in conducting workforce Training Needs Analysis (TNA)-Conduct continuous improvement programme to identify loopholes or training gaps.
- Provide Remedial/Refresher training to cover gaps identified in TNAs and through QA
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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