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About the Organisation
Influx is a global leader in Support as a Service, offering scalable and high-quality customer support solutions to fast-growing brands and technology companies. Their services include a full suite of support operations—agents, management, training, quality assurance, data, and insights—delivered on demand.
Technical Support Specialist job at Influx | Apply Now
Nairobi, Kenya
Are you looking for IT jobs in Kenya 2025 today? then you might be interested in Technical Support Specialist job at Influx
Full Time
Deadline:
31 Jul 2025
Job Title
Technical Support Specialist job at Influx
Influx
Job Description
The Technical Support Specialist will be responsible for diagnosing and resolving technical issues related to various operating systems, applications, and remote systems. The position requires fluency in English, proficiency in Windows and Linux environments, and the ability to communicate technical information clearly to both technical and non-technical audiences. This full-time role involves working 44 hours per week, covering 2 PM to 10 PM East Africa Time (EAT). The candidate should have strong organizational and troubleshooting skills, a willingness to learn, and preferably some familiarity with cloud-based systems or scripting languages.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
ONLINE APPLICATION ONLY!
Interested candidates are advised that applications for this position must be submitted online. To apply, please click on the "Apply" button below.
Find application details and links on the AfriCareers Jobs Portal:
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Click the Apply button below
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New users: Select Create Profile and complete the Profile Creation Wizard
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Existing users: Log in and update your profile if needed
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
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How to Apply
Provide technical support to users, focusing on troubleshooting issues across Windows and Linux platforms.
Troubleshoot IIS, Windows Services, registry errors, permission issues, and application crashes.
Analyze and interpret system and application logs to identify root causes.
Communicate effectively with both technical and non-technical stakeholders.
Maintain an organized workflow and deliver timely support responses.
Continuously learn and improve knowledge of technical support practices and tools.
Collaborate with internal teams to escalate and resolve complex issues when needed.
Support remote device management and participate in quality assurance efforts.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Minimum Requirements:
Proficiency in English with excellent verbal and written communication.
Experience with Windows and Linux operating systems.
Skills in debugging application and system-level issues.
Ability to read and interpret system logs.
Strong problem-solving and analytical skills.
Willingness to grow in a technical support environment.
Desirable (Not Required):
Bachelor’s or Associate’s degree in IT, Computer Science, Network Administration, or Cybersecurity.
Familiarity with Windows Server, Azure, AWS, or GCP.
Experience with system crashes, boot errors, and user profile issues.
Knowledge of scripting languages such as PowerShell, Bash, or Python.
