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Kampala, Uganda
Full-time
Sprint Internet (U) Ltd, also known as Sprintug, is a leading telecommunications and internet service provider in Uganda, dedicated to delivering reliable, high-speed internet solutions to individuals, businesses, and organizations. With a mission to bridge the digital divide by offering affordable and seamless connectivity, Sprintug has earned a strong reputation for providing innovative, scalable, and customer-focused internet services that cater to a diverse range of needs. The company fosters a dynamic and inclusive work culture that emphasizes collaboration, continuous learning, and creativity, offering employees opportunities for professional growth, a supportive work environment, and flexible work arrangements.
Since its founding, Sprintug has evolved into a prominent player in the Ugandan telecom industry, offering services such as fiber internet, fixed wireless broadband, and cloud solutions. Its business model revolves around providing high-quality, cost-effective internet services while maintaining a focus on customer satisfaction and technological innovation. With a growing presence across Uganda, Sprintug is expanding its reach to urban and rural areas alike, and its core values of excellence, integrity, innovation, and customer commitment guide its operations. Sprintug is also committed to corporate social responsibility, engaging in initiatives that promote digital literacy, community development, and access to technology. For more information, visit www.sprintug.com.
Tech Support Engineer job at Sprint Internet (U) Ltd (Sprintug)
Sprint Internet (U) Ltd (Sprintug)
An Internet, Connectivity and I.T Solutions provider dedicated to delivering reliable, fast and secure services to your home and Business.
Providing technical support to customers and partners via phone, email, chat and remote access tools
Troubleshooting and resolving issues related to Sprintug's products and services, such as internet connectivity, routers, modems, wireless devices, etc.
Escalating complex or unresolved cases to senior engineers or managers as needed
Documenting and updating customer records and tickets in the CRM system
Following up with customers and partners to ensure satisfaction and closure of issues
Participating in training and certification programs to maintain and enhance technical knowledge and skills
The qualifications for the Tech Support Engineer job are:
Bachelor's degree in computer science, engineering, information technology or related field
At least two years of experience in technical support, customer service or help desk roles
Knowledge of networking protocols, standards and devices, such as TCP/IP, DNS, DHCP, LAN, WAN, WLAN, etc.
Familiarity with Windows, Linux and Mac operating systems and applications
Ability to diagnose and troubleshoot technical issues using various tools and methods
Excellent verbal and written communication skills in English
Ability to work independently and as part of a team
Willingness to work in shifts, weekends and holidays as required
Send your applications to hr@sprintug.com Application Deadline is on 20Jan, 2024
Please indicate the role applied for in the subject line