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Full-time
Service Engineer Job at AVI Limited
AVI Limited
Job Description
AVI Limited is seeking a Service Engineer to join their team in Cape Town to provide high-quality technical support to end users across the business. The successful candidate will manage incidents end-to-end, troubleshoot diverse technical issues, and help maintain the stability of core infrastructure components.
Duties, Roles and Responsibilities
- Deliver high-quality 1st and 2nd line technical support to AVI end users across the business.
- Manage and resolve approximately 15–20 incidents per day, ensuring accurate documentation and ownership from start to finish.
- Respond to inbound support calls promptly and maintain a Grade of Service above 85%.
- Resolve incidents within agreed service levels and escalate efficiently where required.
- Track and follow up on all third-party service calls to ensure timely completion.
- Assist with the installation, configuration, maintenance and optimisation of core infrastructure components, including server hardware, storage, patching, virtualisation platforms, monitoring tools and related software.
- Monitor systems and alerts, investigate root causes, and address recurring issues to improve overall stability.
- Collaborate closely with fellow Engineers, Service Desk Age
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
