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Full-time
Service Advisor Job at AutoShack Ghana
AutoShack Ghana
Job Description
The Service Advisor serves as the primary point of contact between customers and the workshop. They are responsible for understanding customer concerns, coordinating with technicians, and ensuring a smooth, transparent, and professional service experience from intake to vehicle delivery.
Duties, Roles and Responsibilities
- Ability to deliver excellent customer service and manage client relationships professionally
- Ability to accurately capture customer concerns and translate them into clear job instructions
- Ability to coordinate vehicle inspections, diagnostics, and repair timelines with technicians
- Ability to communicate technical information, quotations, and timelines in a clear and customer-friendly manner
- Ability to manage multiple jobs simultaneously in a fast-paced workshop environment
- Ability to track job progress and provide timely updates to customers
- Ability to handle invoicing, payments, and maintain accurate service records
- Ability to use database/CRM systems to manage customer and vehicle information
- Ability to work with inventory management systems to confi rm parts availability and support ordering processes
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Find application details and links on the AfriCareers Jobs Portal:
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Click the Apply button below
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New users: Select Create Profile and complete the Profile Creation Wizard
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Existing users: Log in and update your profile if needed
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
