Senior IT Support Specialist job at Maisha Meds | Apply Now

User Support:

• Troubleshoot and Resolve User Issues: Partner with the IT Manager to identify trends and develop efficient solutions for recurring user issues.

• Provide first-line technical support to internal users via Slack, email, and in-person assistance.

• Assist with enrolling devices (laptops, tablets) into JumpCloud (our MDM) and Vanta (our compliance manager) directory Agent for centralized management.

Internal Systems Management:

• Maintain IT Infrastructure: Contribute to the team's efforts by documenting technical solutions, assisting with the implementation of IT policies, and managing user accounts and assets within Jumpcloud.

• Enforcing security policies across all devices and checking that they are up to date as it is critical for safeguarding against vulnerability exploits.

  
  

• Help monitor system logs and identify any suspicious activity related to Jumpcloud accounts and devices.

• Document solutions and procedures related to internal systems to ensure knowledge transfer within the team.

Hardware:

• Work with the IT manager to assist in the hardware procurement process across our 4 African markets, including tablet devices sold to our end customers, and laptop devices for internal staff.

• Regularly review the performance and quality of our tablets, and the availability of new brands, models, or solutions that could better serve our customers while still matching buyer segments in our various markets.

• Support Preventive Maintenance: Work alongside the IT Manager to ensure the smooth operation of IT systems across all four markets through routine preventive maintenance tasks.