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Senior CoE Digital Delivery Manager job at Equity Group Holdings | Apply Now
Are you looking for IT jobs in Kenya 2025 today? then you might be interested in Senior CoE Digital Delivery Manager job at Equity Group Holdings
About the Organisation
Equity Group Holdings is a leading financial services organization in Africa, committed to driving innovation, financial inclusion, and customer-focused digital solutions. The Group operates across multiple countries and continues to transform banking through cutting-edge technology, strategic investments, and sustainable practices aimed at improving lives and businesses.
Nairobi, Kenya
Full Time
Job Title
Senior CoE Digital Delivery Manager job at Equity Group Holdings
Equity Group Holdings
Job Description
The Senior CoE Digital Delivery Manager is responsible for leading the Centre of Excellence (CoE) in Digital Delivery, focusing on ITSM automation, monitoring, and observability frameworks. The role involves developing strategic roadmaps, defining governance standards, and implementing best practices for ITSM processes and tools. The incumbent will collaborate with cross-functional teams to drive digital transformation initiatives, oversee tool integration (ServiceNow, Dynatrace, ELK, SolarWinds), ensure compliance with security and regulatory requirements, and lead a high-performing team of engineers and experts. Additionally, the manager will monitor performance metrics, champion innovation, and build vendor relationships to support cutting-edge digital delivery practices.
Duties, Roles and Responsibilities
Lead the Digital Delivery CoE for ITSM automation, monitoring, and observability.
Develop and execute a strategic roadmap for ITSM digital delivery and monitoring solutions.
Define governance models, standards, and best practices for ITSM automation and observability.
Collaborate with CX, IT Operations, DevOps, Infrastructure, and Security teams to drive digital initiatives.
Oversee implementation and optimization of ITSM tools (ServiceNow, Dynatrace, ELK, SolarWinds).
Monitor KPIs, SLAs, incident trends, and system health metrics to ensure continuous improvement.
Manage vendor relationships for ITSM and monitoring tools.
Evaluate and adopt emerging technologies in ITSM, monitoring, and observability.
Mentor and develop a high-performing technical team.
Ensure compliance with IT security, regulatory frameworks, and industry standards.
Foster a culture of innovation, collaboration, and data-driven decision-making.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
University degree in Computer Science, IT, Engineering, or related discipline.
Minimum 6 years’ experience in IT Service Management, monitoring/observability, or digital delivery leadership.
Proven track record leading Centres of Excellence or large-scale digital transformation initiatives.
Strong knowledge of ITIL framework and ITSM tools (e.g., ServiceNow, BMC Remedy).
Experience with monitoring/observability platforms (Dynatrace, Splunk, Grafana, Prometheus).
Proficiency in data analytics, incident management, and proactive monitoring.
Familiarity with DevOps, Agile delivery models, and cloud computing platforms.
Strong technical knowledge of IT infrastructure, networks, operating systems, and databases.
Excellent leadership, stakeholder engagement, and communication skills.
Project management skills/certifications desirable.
Added advantages: Unix/Linux & CCNA certifications, RPA skills.
How to Apply
ONLY ONLINE APPLICATIONS:
Interested and qualified candidates are advised that all applications should be submitted online.
To apply please click on the APPLY button below.
