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Safety & Customer Service

• Please acknowledge customers who visit the store.
• To keep a watchful eye on stock, staff and the customers…particularly customers that have a talent for nicking stuff.
• Acting like a human CCTV camera, your primary role is preventing any theft or damage from taking place within the store, but you may also be expected to help customers just like a sales associate.
• You’ll have to make official notes on any unusual incidents including property damage and theft. These need to be accurate records as the police or courts may want to use them at a later date.
• Remain vigilant and actively monitor customers and staff behavior for any signs of suspicious activity.
• Conduct regular inspections of the store to identify any potential security risks or vulnerabilities (fitting rooms, back store, back office, accessories area, et
• Random check of our security alarm
• Respond promptly to any alarms or incidents and take appropriate action as necessary.
• To make sure all store staff sign in/out when they go for break or leave the store.
• Monitoring entry and exit points and making sure any staff checked and searched before going out and customer checked his/her shopping basket and stamped on his/her receipt.
• Understand the return policy and ensure effective implementation.
• To make sure all security and safety policies and procedures are being followed