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Job Summary
Job Title:
SAP Support Manager
Employer:
PeopleBrand House
Location:
Kampala, Uganda
Country:
Contract Type:
Full-time
Job Category:
Information Technology Jobs
Number of Positions:
1
Deadline:
Friday, 3 May 2024
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SAP Support Manager job at PeopleBrand House | Apply Now
Kampala, Uganda
People Brand House is a management consulting firm based in Uganda, dedicated to empowering organizations and businesses to achieve their full potential through specialized services in human resource management, organizational development, leadership development, and strategic planning. With over two decades of experience across the East African region, the company has established a reputation for designing and implementing effective solutions that enhance employee productivity and drive business sustainability.
People Brand House fosters a collaborative and dynamic work culture, offering employees opportunities for professional growth and development. The firm periodically offers job opportunities in various roles, with details available on their official website. Since its inception, People Brand House has evolved to support both public and private sector clients, including healthcare organizations and non-governmental organizations, by focusing on people and processes as core strategic drivers for growth. The company's innovative business model emphasizes the integration of human capital strategies with organizational goals to create tailored solutions that address specific client needs.
Operating primarily within Uganda and the broader East African region, People Brand House maintains core values of integrity, professionalism, and client-centricity. Demonstrating a commitment to corporate social responsibility, the firm collaborates with business leaders and society at large to engage human capital as a key driver for business sustainability. For more information, visit their website at www.peoplebrand.co.ug
Are you looking for Information Technology Jobs in Uganda 2024? If yes, then you might be interested in SAP Support Manager job at PeopleBrand House
Full-time
Deadline:
3 May 2024
SAP Support Manager job at PeopleBrand House
PeopleBrand House
Job Description
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
The SAP Support Manager maintains the software and ensures it is producing efficient results within the company. He\She monitors the system performance, manages\implements software upgrades, and troubleshoots issues that arise. The SAP Support Manager may also work on projects designed to identify security and efficiency issues and develop solutions to those issues. Occasionally, he\she is also responsible for training the office staff on using the software.
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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System Administration and Coordination
Coordinate and manage the organization’s use of master files, roles, user views, data control, reporting, and data integrity
Oversee and execute ongoing maintenance and improvement projects
Design and run quarterly reports to test data integrity and accuracy within the system
Brief department heads and data “owners” on data and system corrections
Create new versions of reports and alerts as needed, specifically reports that need periods changed annually
Coordinate across Business Administration and system users the creation of new reports, dashboards, and analytical tools.
Design and manage Change Management requests, approval, and tracking process
Advise and implement the optimization of quality control measures
Manage and track the status of all system changes, tests, and upgrade tasks
Advise on communications to the organization about system upgrades or functionality
Ensure documentation, such as training guides, procedures, and test scripts, are maintained and regularly updated
User Support and Experience
Research and survey end-user needs
Organize trainings and promote the use and education of SAP across the organization
In coordination with core business units, lead the design and development of documentation and end user quick guides as needed
Manage the process of designing, creating, implementing, and maintaining dashboards, reports, and analytical tools
Train and support users on the use of dashboards, data extraction, etc.
Review Help Tickets, complaints and recommendations from end users
External Vendors and Parties
Serve as the lead point of contact with the SAP vendor.
Manage support requests with SAP and related SAP support vendors
General
Provide regular updates to direct manager through status updates and face to face interaction.
Ensure application documentation is thorough and kept up to date.
Plan, prepare, and conduct User trainings when needed.
Stay current with the latest technologies.
Performs any other task as per management request.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor’s degree in information technology, computer science, or a related field is preferred
Demonstrates experience with SAP software and information technology.
Any SAP certifications will be an added advantage.
Knowledge in database management, server development, or general programming skills are extremely helpful.
A minimum of 7 years experience in a similar role in a busy environment.
Experience in SAP or S4/HANA is a must for the role
Key Requirements:
Effective oral and written communication skills, Organizational and time management skills
Effective problem-solving ability
Customer Service skills.
Adapt quickly to unfamiliar situations
Embrace continuous learning mentality
Work in a team environment.
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
