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About the Organisation
DHL Global Forwarding is the logistics provider of the world with over 520,000 employees in more than 220 countries and territories.
Sales Support job at DHL Global Forwarding | Apply Now
Kampala, Uganda
DHL Group is a global leader in logistics and supply chain management, committed to delivering exceptional services that connect people and businesses across the world, with a mission to improve the flow of goods and information. Renowned for its reliability, innovation, and customer-centric approach, DHL has earned a strong reputation and numerous accolades in the logistics industry. The company fosters a diverse and inclusive work culture that promotes collaboration, personal growth, and a commitment to delivering excellence, making it an attractive employer for individuals looking to make a meaningful impact in logistics and global trade.
With a wide range of job opportunities and flexible work arrangements, DHL offers its employees a dynamic and supportive environment for career development. Established as part of the Deutsche Post DHL Group, DHL has grown significantly over the years, expanding its operations globally and continuously adapting to the evolving needs of the logistics industry.
Through innovative technology and a customer-focused business model, DHL leads in sustainable logistics, ensuring efficient and environmentally responsible operations. With a vast global reach, DHL serves customers across all sectors and industries, guided by its core values of passion, resilience, and a commitment to customer satisfaction. The company is also deeply engaged in corporate social responsibility (CSR) initiatives, focusing on sustainability, education, and disaster relief efforts worldwide. For more information, visit www.dhl.com.
Are you looking for Sales jobs in Uganda 2025 today? then you might be interested in Sales Support job at DHL Global Forwarding
Full Time
Deadline:
24 Feb 2025
Job Title
Sales Support job at DHL Global Forwarding
DHL Global Forwarding
Job Description
Job Title: Sales Support
Organisation: DHL Global Forwarding
Duty Station: Kampala, Uganda
DHL Global Forwarding has an opening for Sales Support in Kampala, Uganda Develop and administer sales administration/ sales support plans and processes to enhance customer satisfaction, effectively support sales teams and achieve successful project implementation in line with business strategy, sales objectives, Group guidelines and policies. Join us in connecting people and improving lives!
How to Apply
Duties, Roles and Responsibilities
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In this Sales Support position
Develop and administer sales administration/ sales support plans and processes to support administration and planning of sales contracts as per specifications and expectations, for both the customer and DPDHL
Deliver support to sales teams and process sales transaction in an efficient, accurate and economical manner
Support sales teams to prepare quotations and contracts, including rate proposals and proposal writing
Execute processes to provide customer information, support identification and qualification of sales leads
Draft and execute commercial documentation such as sales contracts and maintenance agreements to support sales
Coordinate between sales and customers, answer queries on both stock and shipment of orders
Undertake adequate follow up on orders and resolve escalated problems related to orders
Implement process for completion of post implementation review and prepare reports on resulting customer satisfaction
Support customer problem management and report on results of corrective processes
Consolidate and review reports and statistics for supporting sales teams to analyze and prepare for business reviews, including revenue development, churn rates, hit rates, pipeline size, etc. by customers
Support pre- and after-sales activities
Qualifications, Education and Competencies
Clear understanding of Excel, Word and Power Point
Excellent telephone skills the ability to handle client complaints
Good organizational and interpersonal skills
Excellent command of the English language (both written and verbal)
Proven ability to build effective, long term relationships with clients
Proven ability to work under pressure and a demonstrated ability to use own initiative
High level of attention to detail
We offer:
Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
Possible further career development
Competitive salary

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