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Job Summary

Job Title:
Sales and Service Center Associate
Employer:
NFT Consult
Location:
​
Country:
​
Contract Type:
Full-time
Job Category:
Marketing and Sales Jobs
Number of Positions:
1
Deadline:
Wednesday, 28 February 2024

Related Jobs

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Sales and Service Center Associate job at Nft Consult Ltd | Apply Now

Kampala, Uganda

NFT Consult is a premier human resources consultancy firm that has established itself as a leader in talent acquisition, management, and development across East Africa. Founded with a vision to bridge the gap between top talent and leading organizations, NFT Consult has consistently delivered exceptional HR solutions tailored to meet the unique needs of its clients.

Established in 2005, NFT Consult is a business process outsourcing firm headquartered in Kampala, Uganda, with additional offices in Hoima, South Africa, Kenya, Botswana, Rwanda, Tanzania, Zambia, Burundi, and South Sudan. The company specializes in executive search, staff recruitment, manpower outsourcing, HR process outsourcing, training, and talent development, aiming to transform organizations and unlock individual potential. NFT Consult serves clients across various sectors, including ICT, oil and gas, telecommunications, and financial services.

The firm fosters a work culture that emphasizes empathy, integrity, innovation, and diversity, offering job opportunities that align with these values. For more information, visit their official website at www.nftconsult.com.​

Are you looking for jobs in Uganda today 2024? If yes, then you might be interested in Sales and Service Center Associate job at Nft Consult Ltd

Full-time

Deadline: 

28 Feb 2024

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Sales and Service Center Associate job at Nft Consult Ltd

NFT Consult

Job Description

Duties, Roles and Responsibilities

Qualifications, Education and Competencies

The Sales & Service Center Associates will manage our Service Centers in Adjumani and Arua. The key role will be to offer exceptional customer service to all customers that come to the service center, drive sales conversion, manage stocks, troubleshooting aftersales, and escalate all aftersale issues reported by customers through the service centers. 50% of the role expectation is highly centered on sales with overall support for the shop operations and general management.

See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.

Find application details and links on the AfriCareers Jobs Portal:

  1. Click the Apply button below

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  3. Existing users: Log in and update your profile if needed

  4. Go to the "Jobs" tab

  5. Read the detailed job description, Roles and Qualifications. 

  6. Submit your application via the jobs portal

  7. Track progress under "My Applications" tab

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  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.

  • High-level knowledge of all company products with the ability to address all questions asked by customer’s

  • High and resolving customer complaints within stipulated SLAs.

  • Communicating with customers through various channels and responding promptly to customer inquiries.

  • Analyze trends to create solutions to ensure customer service needs, business goals, and objectives are met or exceeded.

  • Ensure service center operational standards are adhered to.

  • Be the lead in monitoring and maintaining the required stock levels at the service center by conducting regular stock takes and ensuring a majority of components needed by the team/customers are available at the service centers.

  • Promote the company brand by ensuring the service center is kept clean and tidy at all times noting the operation hours of the Sales and Service Centers are 9 am to 5 pm Monday to Friday and 8 am to 12 pm on Saturday.

  • Assist in sales/after-sales requests placed by various customers and team members.

  • Follow up on customer issues to resolution by following the stipulated aftersales escalation process.

  • Aftersales

  • Ensure all Aftersales issues are raised via a ticket and track records of customer interactions, comments, complaints, and Aftersales issues.

  • Provide feedback to all customers in reference to their queries and after-sales issues.

  • Troubleshoot all aftersales issues, resolve non-technical issues, and escalate to the aftersales product team any issue not resolved at the service center level.

  • Ensure all spare parts are available in the service center and proper inventory management.

  • Generate all reports in reference to service center activities and stock level.

  • Sales

  • Work closely with supervisor in developing and establishing clear sales KPIs (that is sales targets, lead generation, and sales call logs to be achieved daily. The assigned sales targets and corresponding commission is as guided by our commission structure.

  • Achieve lead generation targets and ensure constant follow-up on leads in order to convert them to sales.

  • Initiate selling tactics that will ensure leads are converted i.e. conducting demos, sourcing to market activities, and customer referral programs.

Sales and Service Center Associate job at Nft Consult Ltd

SERVICES

COMMERCIAL

SERVICES

INDUSTRIAL

SERVICES

RESIDENTIAL

  • A Diploma or Degree in Business Administration (Sales and Marketing option).

  • At least 2 years of proven experience in sales or customer service.

  • Proven track record of successfully meeting sales targets.

  • Outstanding interpersonal skills with the ability to interact freely with customers.

  • Ability to think and properly plan the day-to-day work, proper inventory management and tackle customer complaints.

  • High EQ with the ability to work under pressure and meet deadlines and targets set.

  • Passion for customer service, the industry and current trends adaptable for company.

  • Independent thinker with proactive decision-making capabilities.

  • Comfortable with ambiguity and experience working in a dynamic environment.

  • Be organized and an expert in time management both at personal and team levels.

APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.

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