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About the Organisation
CRDB Bank Plc is one of the leading, wholly-owned private commercial banks in Tanzania, providing a comprehensive range of banking services tailored to meet the evolving needs of individuals, SMEs, and corporate clients. With a strong focus on innovation, customer service, and financial inclusion, the bank continues to expand its footprint both locally and internationally.
Relationship Manager – Diaspora Banking job at CRDB Bank Plc | Apply Now
Dar es Salaam, Tanzania
CRDB Bank Plc, established in 1996 and headquartered in Tanzania, is a leading African financial services provider with a presence in Tanzania, Burundi, and the Democratic Republic of Congo. The bank's mission is to provide competitive and innovative financial solutions through digital transformation, aiming to achieve a distinctive customer experience while caring for its people and delivering sustainable contributions to society.
Renowned for its stability and safety, CRDB Bank has been rated among the top ten stable and safest African banks by Moody's Investors Service, receiving a "B1 stable outlook" rating—the highest attained by any bank or financial institution in Sub-Saharan Africa. The bank fosters a work culture that emphasizes integrity, innovation, and excellence, offering employees opportunities for professional growth within a supportive and inclusive environment.
Career opportunities at CRDB Bank span various roles across its subsidiaries, with work arrangements designed to support work-life balance and employee well-being. Over the years, CRDB Bank has evolved by embracing digital transformation and expanding its services to meet the changing needs of its customers. With a robust network comprising approximately 254 branches, 558 ATMs, over 6,000 Point of Sales (POS), and more than 20,000 agents, the bank has established a significant footprint in the East African region.
Guided by core values of integrity, innovation, and excellence, CRDB Bank is committed to corporate social responsibility through initiatives that support environmental conservation and climate change action, aligning with the Sustainable Development Goals (SDGs). For more information, visit their official website at www.crdbbank.co.tz.
Are you looking for Finance jobs in Tanzania 2025 today? then you might be interested in Relationship Manager – Diaspora Banking job at CRDB Bank Plc
Full Time
Deadline:
16 Jul 2025
Job Title
Relationship Manager – Diaspora Banking job at CRDB Bank Plc
CRDB Bank Plc
Job Description
The Relationship Manager – Diaspora Banking will be responsible for acquiring, managing, and growing the diaspora customer base. The role involves promoting CRDB’s diaspora-focused banking products, overseeing customer retention strategies, managing partnerships, and coordinating with internal departments to ensure a seamless customer experience. The position requires travel to international markets and collaboration with Tanzanian communities abroad to achieve strategic business objectives.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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How to Apply
Grow and monitor diaspora banking portfolios including deposits, income, and product usage.
Build and sustain strong relationships with diaspora clients and associations globally.
Coordinate internal departments for smooth product delivery and customer satisfaction.
Plan and execute international sales campaigns and represent the bank in targeted markets.
Analyze global market intelligence and contribute to product development.
Resolve customer issues promptly and ensure high satisfaction levels.
Support branch and staff training on diaspora products and services.
Ensure compliance with KYC and onboarding procedures.
Prepare performance reports and propose strategic improvements.
Promote a strong sales culture within the bank and ensure excellent customer experience.
SERVICES
COMMERCIAL
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INDUSTRIAL
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RESIDENTIAL
Bachelor’s Degree from a recognized university.
Minimum of 5 years of experience in the banking industry, preferably in relationship management or sales.
Strong knowledge of financial products and global diaspora markets.
Excellent communication, negotiation, and presentation skills.
Proven ability to manage relationships and influence decision-makers.
Analytical and problem-solving skills.
High level of integrity, customer focus, and teamwork spirit.
Ability to plan, organize, and execute international campaigns.
Proficient in MS Office and digital banking tools.
