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Regional Manager – Eastern Region job at DFCU Bank | Apply Now
Mbale, Uganda
DFCU Bank is a leading financial institution in Uganda dedicated to transforming lives and businesses through innovative financial solutions that drive economic growth and financial inclusion. Established in 1964 as the Development Finance Company of Uganda, the bank has grown from a development finance institution into a full-fledged commercial bank, with a significant milestone being its acquisition of Crane Bank in 2017. Recognized for its strong financial performance, customer service excellence, and digital banking innovations, dfcu Bank has received multiple industry awards and remains a trusted partner for individuals, SMEs, and corporate clients.
The bank fosters a dynamic and inclusive work culture that emphasizes integrity, customer focus, innovation, teamwork, and excellence, offering employees professional growth, career advancement opportunities, and competitive benefits. With a strong presence across Uganda through an extensive network of branches, ATMs, and digital banking services, dfcu Bank continuously invests in technology to enhance accessibility and efficiency.
Committed to corporate social responsibility, the bank actively supports financial literacy programs, women empowerment initiatives, environmental sustainability efforts, and youth entrepreneurship. Headquartered at 26 Kyadondo Road, Kampala, Uganda, dfcu Bank remains a key driver of financial empowerment and economic development in the country. For more information
Are you looking for Management jobs in Uganda 2024 today? then you might be interested in Regional Manager – Eastern Region job at DFCU Bank
Full Time
Regional Manager – Eastern Region job at DFCU Bank
DFCU Bank
Reporting to the Head of Integrated Channels, the role holder will be responsible for implementing and executing work plans for Business growth, portfolio quality, customer experience, and people management in the assigned region to achieve the regional set targets.
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If you believe you meet the requirements as noted above, please forward your application with a detailed CV including your present position and copies of relevant professional/academic certificates, to the email address indicated below:
Deadline: 21st October 2024.
NB: Only shortlisted candidates will be contacted. Please note that all recruitment terms and conditions as stated in the HR Policies and Procedures Manual shall apply.
Key Duties and Responsibilities:
Provide leadership and direction to the assigned Branches to achieve set targets for the region.
Set branch targets for business growth (Liabilities, Assets, NII, Active accounts Profitability) and monitor performance to achieve set targets.
Monitor and ensure compliance to set policies and procedures in branches under jurisdiction are adhered to ensure that they return acceptable audit and risk assessment ratings.
Monitor the portfolio and liaise with branch managers to ensure that PAR and NPAs are kept within acceptable levels.
Communicate strategy changes to direct reports and non-direct reports and ensure that all strategies are executed, targets are set and signed off and periodical reviews happen on time.
Monitor service delivery to ensure that excellent customer experience standards are maintained in the branches.
Conducting regular customer visits to enhance relationship management and retention and growth of the business wallet
Continually assess employee skills, identify gaps and arrange training where needed, in consultation with the HR department
Plan, coordinated and monitored branch logistical needs like staff, capital items and operational materials in line with the budget and business needs.
To set and agree targets for staff, review their performance regularly and take action to remedy under-target performance.
Work out a leave plan for the region, ensure it is diligently followed and institute proper succession planning for business continuity.
Assist Branch managers in the development, implementation and support of branch training plans so that staff members can meet and/or exceed their performance targets.
Liaise with the Branch Managers to identify and develop career path opportunities for staff within the regions
Liaise with Branch Managers to inculcate a culture of discipline to have a high-performing team
Monitor performance, meet regularly with direct reports to discuss progress and barriers to performance success to manage outcomes
Business growth in line with all the financial pillars; Liabilities, Assets (WPB, BGLs), Off balance sheet items, Number of accounts, NII, Banc assurance, Profitability and Alternative channel usage.
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Qualifications, Skills and Experience:
Bachelor’s Degree in any discipline
Six years of working experience in a bank with at least 3 years as a branch manager in a large branch
Manager function or related areas
Strong leadership skills
4 years of Experience in managing people
Excellent communication skills – both written and oral
Good /high-level engagement & negotiation skills
Excellent Credit Appraisal & Analysis skills
Good understanding of the SME Segment
Strong knowledge of the Bank’s products, systems, personal and business banking & corporate goals/objectives
Excellent Customer service, interpersonal and negotiating skills.
Strong Industry and business acumen
Excellent problem-solving and decision-making skills.
Good leadership, performance driving & teambuilding skills
Good understanding of risk management and mitigation techniques
Excellent stakeholder management skills
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