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Receptionist job at Victoria Forest Resort Ltd | Apply Now

Are you looking for Public Relations Jobs in Uganda 2024? If yes, then you might be interested in Receptionist job at Victoria Forest Resort Ltd

Kampala, Uganda

Full-time

Deadline: 

April 3, 2024 at 2:00:00 PM

About the Organisation

Victoria Forest Resort is a beachfront resort located on Bugala Island which is the largest island of the Ssese archipelago. The Ssese archipelago consists of 84 Islands.

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Job Title

Receptionist job at Victoria Forest Resort Ltd

Job Description

Victoria Forest Resort Ltd invites applications from qualified Ugandans to fill the above position in our front desk department

Duties and Responsibilities

  • Greeting Visitors: Welcoming visitors, clients, and guests as they arrive at the office or facility with a friendly and professional demeanor.

  • Answering Calls: Managing incoming calls, screening and transferring them to the appropriate department or individual, or taking messages as necessary.

  • Handling Mail and Deliveries: Sorting and distributing incoming mail, packages, and deliveries to the appropriate recipients. Preparing outgoing mail and packages as needed.

  • Scheduling Appointments: Managing the appointment calendar for meetings, conferences, and appointments. Scheduling appointments and coordinating meeting rooms or spaces as required.

  • Providing Information: Responding to inquiries from visitors, callers, and employees regarding the company, its services, and general information.

  • Assisting Visitors: Assisting visitors with sign-in procedures, issuing visitor badges, and providing directions or information about the facility.

  • Administrative Support: Providing general administrative support to various departments, such as data entry, filing, photocopying, and scanning documents.

  • Maintaining Reception Area: Ensuring the reception area is clean, organized, and presentable at all times. Arranging magazines, brochures, and promotional materials as needed.

  • Handling Reservations: Managing reservations for conference rooms, meeting spaces, and other facilities. Coordinating with staff to ensure rooms are prepared and set up for meetings.

  • Security Procedures: Enforcing security procedures, such as verifying identification for visitors, ensuring access controls are followed, and monitoring surveillance systems if applicable.

  • Handling Emergencies: Responding calmly and efficiently to emergency situations, such as medical emergencies or building evacuations. Contacting appropriate personnel or emergency services as needed.

  • Supporting Staff: Assisting staff with various tasks, such as booking travel arrangements, arranging catering for meetings, and providing administrative support as requested.

  • Maintaining Records: Keeping accurate records of visitor logs, appointments, and other relevant information. Compiling data and generating reports as needed.

  • Customer Service: Providing excellent customer service to all visitors, callers, and employees. Addressing concerns or complaints promptly and professionally.

  • Adhering to Policies: Following company policies and procedures related to receptionist duties, confidentiality, security, and safety protocols.

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Qualifications and Competencies

  • Proven experience as a receptionist or in a customer service role, preferably in the hospitality industry.

  • Excellent communication and interpersonal skills, with a friendly and professional demeanor.

  • Strong organizational abilities and attention to detail.

  • Proficiency in using computers and reservation systems.

  • Ability to multitask and work efficiently in a fast-paced environment.

  • Flexibility to work shifts, including evenings, weekends, and holidays

  • Knowledge of multiple languages (especially languages commonly spoken by guests) is an added advantage.

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How to Apply

APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Interested applicants should submit their application to: martavfr2024@gmail.com
Applications should be addressed to:
The Manager
Victoria Forest Resort

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