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Receptionist - Gonubie job at Intercare Group South Africa | Apply Now
East London, Eastern Cape, South Africa
Full Time
Are you looking for Management jobs in South Africa 2024 today? then you might be interested in Receptionist - Gonubie job at Intercare Group South Africa
About the Organisation
Intercare Group South Africa, founded in 2000 by Drs. Hendrik Hanekom and George Veliotes, is a dynamic healthcare company dedicated to making people feel better through accessible, quality, integrated healthcare services. Over the past two decades, Intercare has expanded its reach across South Africa, operating 28 multidisciplinary medical and dental centres, four day hospitals, four sub-acute and rehabilitation hospitals, and one specialized hospital, collectively serving over a million patients annually.
The company fosters a people-centred work culture, guided by core values of integrity, inclusivity, excellence, and innovation, offering employees opportunities for growth within a supportive environment. Intercare's innovative business model integrates various healthcare services under one roof, enhancing patient convenience and continuity of care. The company also engages in corporate social responsibility initiatives aimed at promoting community health and well-being. For more information, visit their website at www.intercare.co.za.
Intercare is a dynamic healthcare company focusing on offering value-based healthcare to patients. As ambassadors of the Intercare brand, everything we do is guided by our purpose to make people feel better. Our shared values of People-centred, Integrity, Inclusivity, Compassion, Excellence and Innovation define what we believe and who we are.
Intercare Gonubie Medical and Dental Centre situated in East London seeks to recruit for a Receptionist. The focus of this position is to provide professional customer service by facilitating the patient administration process.
Job Title
Receptionist - Gonubie job at Intercare Group South Africa
Intercare Group South Africa
Job Description
At Intercare, receptionists create an environment and culture that enables us to fulfill our purpose to make people feel better. We’re currently seeking an enthusiastic person to fulfill this role and rise to the challenge. As receptionist you will provide quality customer service aligned with the overall business strategy and fulfill administrative and payment functions. If you're a passionate self-starter, this position is a great opportunity for you.
Duties, Roles and Responsibilities
DUTIES & RESPONSIBILITIES
Provide efficient, friendly and professional telephone services in patient care.
Assist patients in accurately completing appropriate forms, and document all information in accordance to internal policies and procedures.
Responsible for all processes related to the reception-patient journey, e.g. booking, arrival and payment of patient on the relevant system.
Direct all customers to the appropriate location, services and Professional.
Ensure patient confidentiality at all times according to POPIA.
Ensure that the reception area is always neat and tidy.
Refer all emergency cases to the nurse’s station according to protocol.
Assist patients with basic account queries and escalate as necessary.
Collect all co-payments and account balances according to Intercare policies and procedures.
Execute and adhere to daily cash-up and banking processes.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
REQUIREMENTS
Minimum qualification: Grade 12.
Previous experience in a customer focused service environment, e.g. reception, will be advantageous.
Computer proficient.
GoodX system experience will be advantageous.
If your personal purpose is aligned to our purpose and your values fit in with our value system, please apply. We encourage Diversity of Thought, and we welcome people to build and add to our culture.
How to Apply
CLOSING DATE: 30 October 2024
All applications can be submitted on https://intercare.simplify.hr/
If you are not contacted within 2 weeks of the closing date please regard your application as unsuccessful.
