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Full-time
Receptionist/Front Desk Officer Job at Venmac Resources Limited
Venmac Resources Limited
Job Description
Venmac Resources Limited is seeking a professional Receptionist/Front Desk Officer to manage guest interactions and reservations in Abuja. The successful candidate will be responsible for room allocations, processing payments, and maintaining a high level of customer service in a hospitality environment.
Duties, Roles and Responsibilities
- Make and confirm reservations for guests
- Ensure proper room allocation
- Register and check guests in
- Close guest accounts and check guests out
- Confirm relevant guest information
- Verify guest's payment method
- Issue room keys
- Maintain clear and accurate records of guest room bookings
- Compute all guest billings, accurately post charges to guest rooms and house accounts
- Receive and transmit messages for guests
- Listen and respond to guest queries and requests both in-person and by phone
- Review accounts and charges with guests during the check-out process
- Process accurate payment of guest accounts
- Inform housekeeping when rooms have been vacated and are ready for cleaning
- Monitor visitors to the hotel
- Enforce rules and policies of the hotel
- Maintain a neat and orderly front desk and reception area
- Leverage on interpersonal and communication skills to lead, influence, and make sound financial/business decision making.
- Innovative to adapt quickly and effectively to the competitive nature of the hospitality industry.
- Good knowledge of Microsoft word and excel.
- Good knowledge of eZee hospitality solution.
- Ability to be able to speak Hausa, Yoruba and Igbo is an added advantage
- Any other assigned duty by the management.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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