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Job Summary
Job Title:
Operations Representative
Employer:
Caterpillar Inc.
Location:
Country:
Contract Type:
Full Time
Job Category:
Engineering Jobs
Number of Positions:
1
Deadline:
Friday, 4 July 2025
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About the Organisation
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. With a nearly 100-year legacy, Caterpillar empowers its customers to build a better and more sustainable world. Through innovation, global reach, and a strong dealer network, Caterpillar continues to provide exceptional value and sustainable solutions to its customers.
Product Support Operations Representative at Caterpillar Inc. | Apply Now
Gauteng, South Africa
Are you looking for Engineering jobs in South Africa 2025 today? then you might be interested in Product Support Operations Representative at Caterpillar Inc.
Full Time
Deadline:
4 Jul 2025
Job Title
Product Support Operations Representative at Caterpillar Inc.
Caterpillar Inc.
Job Description
As part of the EAME Distribution Team, the PSOR will lead service and safety program deployments and manage projects that strengthen dealer capabilities across Southern Africa. The successful candidate will undergo an initial development assignment to work with subject matter experts. Responsibilities include improving dealer service processes, ensuring alignment with customer needs, and driving superior service experiences. The role requires excellent analytical, project management, and stakeholder engagement skills, with a strong focus on operational efficiency and market insight.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Interested candidates should apply online via the Caterpillar Careers portal below
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How to Apply
Support the deployment of Service and Safety Excellence Programs across dealers
Lead and prioritize service development activities in collaboration with dealers
Manage service operations projects to build dealer capacity and capabilities
Ensure dealers meet service growth targets through operational readiness
Offer technical support and guidance on parts and services
Facilitate the rollout of new service products and agreements
Analyze competitive activity and market trends for internal reporting
Assist dealers with forecasting, strategy planning, and issue resolution
Build and maintain strong customer relationships
Collaborate with internal teams to align product and service strategies with customer needs
Develop and enhance personal competencies through experience, training, and technology awareness
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor's degree in Engineering (mandatory)
5–8 years’ experience in dealer/customer engineering or service operations
Proven experience in process improvement and service support projects
Understanding of dealer/customer market needs
Proficiency in parts and service operations
Strong project and program management skills
Excellent communication and business acumen
Self-motivated with the ability to adapt quickly and work independently
Strong influencing and change management skills
Willingness to travel 30–50% regionally
