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Full-time
Product Lead Cards and Schemes Job at Pearl Bank Uganda Limited
Pearl Bank Uganda Limited
Job Description
- The job holder is responsible for development and execution of strategies that will provide customers with products that meet their card-based needs. He/she is responsible for the bank’s card business (ATMs, POS and E-commerce). Developing business cases for new products / process development to enhance the capability to compete in the market. Identifying new trends, evaluating major competitors and formulating business propositions.
- The Product lead Cards and Schemes will drive and provide coordination to sales strategies and plans for card (acquiring and issuing) business by establishing new business portfolio, relationship management and customer retention. Also manage support/sales team on offering and maintaining quality of services to card products.
Duties, Roles and Responsibilities
- Manage the end-to-end project implementation of new card schemes and enhancement of existing card schemes to improve customer user experience, grow the product offering and usage.
- Recruitment of profitable new business and establish, manage and develop long term, profitable relationships, ensuring the provision of first-class customer service and maximizing business opportunities for the card products to achieve key objectives and goals.
- Champion card products development, enhancements, and new features/functionality that deliver best in class solutions leading to optimum customer service, quality, accuracy, and responsiveness.
- Act as an enabler to branch staff especially Branch officers/customer service champions by providing them with tools and information to optimize card issuance sales and card usage.
- Monitor sales performance on a daily, weekly and monthly basis and provide expected results and reports to management.
- Develop and recommend new, and revisions to, existing policies and procedures such as standard operating procedures and internal guidelines in relation to card business and products while ensuring 100% compliance.
- Responsible for the management of assigned new and enhanced products throughout their development life cycle to meet client specific requirements.
- Train staff, customers and other stakeholders on products, services and delivery strategies.
- Ensure compliance with all VISA and other card standards.
- Ensure 90% transaction success rate of all card transactions.
- Perform quality of service field checks on key merchants and all branches to assess their service experience and close identified service gaps. Coordinate with front line teams & contact center for quick customer responses to drive high levels of customer satisfaction.
- Stakeholder management of the card schemes and all partners/vendors in relation to card business.
- Support handling of customer feedback and follow up to close all disputes arising from card products.
- Minimize revenue leakage from all the card-based products and services, through constant monitoring and corrective actions.
- Ensure availability and optimization of ATMs and card-based revenues through strategic initiatives driven through partners and the branch network.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
The following documents should accompany the application: Cover letter, Detailed CV, and Copies of academic documents all as one file.
Online applications addressed to Chief People & Strategy Officer, Pearl Bank Uganda.
Send application to hr@pearlbank.com with job title as subject.
Deadline: 13th February 2026
Note: Only shortlisted candidates will be contacted. Pearl Bank Uganda Ltd is an equal opportunity employer
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