The People and Culture Associate supports the business partner with administrative tasks across people and culture functions covering the employee life cycle, including performance, payroll, recruitment and employee relations.
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People and Culture AssociateNew!
Employer / Company

CIC Insurance Group
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Description (Public)
Duties, Roles and Responsibilities
- Coordinate the end to end performance management process including KPI setting, periodic reviews, appraisals and probation reviews.
- Support managers in identifying performance gaps and managing performance improvement plans.
- Track and analyse performance outcomes, keep accurate records and prepare performance reports.
- Ensure accurate, timely and confidential processing of employee payroll and maintain payroll controls.
- Compute and process statutory deductions including PAYE, NSSF and Local Service Tax.
- Coordinate day to day office operations including facilities, utilities, office equipment and repairs.
- Draft and issue generic HR letters and documents within agreed timelines.
- Coordinate the end to end recruitment process from advertising and shortlisting to interviews, checks and offers.
- Maintain recruitment records, monitor recruitment metrics and ensure compliance with HR policies.
- Coordinate learning and development initiatives that address skills gaps and support career development.
- Support employee relations through fair application of HR policies and timely resolution of concerns.
- Initiate hotel bookings within 24 hours of approved travel requisitions and raise HR payments in case360.
- Ensure traceability of drafted letters in staff files and notify contract expiry a month in advance.
- Provide quarterly updates on risk and compliance issues and support audits.
Qualifications, Education and Competencies
Qualifications & Experience:
- Bachelor's degree in Human Resource Management.
- 1 to 3 years of relevant experience.
Skills & Competencies:
- Excellent planning and organisational skills.
- High attention to detail and confidentiality in handling records.
- Effective communication and interpersonal skills.
- Strong organisational and time management skills.
- Proficiency in basic HR software and willingness to embrace new technology.
How to Apply
About CIC Insurance Group
CIC Insurance Group is a leading cooperative insurer with operations across East and Southern Africa. With a diverse portfolio spanning Life, General, and Micro Insurance businesses across multiple jurisdictions, CIC is committed to financial inclusion, innovation, and long-term sustainability.
Mission
To provide flexible insurance and financial services built around the needs of our clients while maintaining our commitment to the cooperative spirit.
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