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Job Summary

Job Title:
Operations Supervisor
Employer:
Solvo Global
Location:
Nairobi
Country:
Kenya
Contract Type:
Full-time
Job Category:
Number of Positions:
1
Deadline:
Thursday, 15 January 2026

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Solvo Global is a remote staffing and business process outsourcing (BPO) company that provides companies with access to skilled, nearshore talent, primarily from Latin America, to handle various functions like customer support, finance/accounting, IT, HR, and back-office tasks, acting as a seamless, managed extension of a client's U.S. team to optimize operations, reduce costs, and boost efficiency. They focus on recruiting, training, and managing bilingual professionals, offering flexible, customizable solutions for businesses of all sizes.

Full-time

Deadline: 

15 Jan 2026

Operations Supervisor Job at Solvo Global

Solvo Global

Job Description

Lead, coach, and supervise call center agents. Monitor KPIs and ensure service quality standards are met. Provide training and motivation to the team. Resolve escalations and guarantee a positive customer experience.

Duties, Roles and Responsibilities

  • Lead, coach, and supervise call center agents
  • Monitor KPIs and ensure service quality standards are met
  • Provide training and motivation to the team
  • Resolve escalations and guarantee a positive customer experience


Qualifications, Education and Competencies

See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.

Use the link below to apply on company website.


Applications are managed via the AfriCareers Jobs Portal:

  1. Click the Apply button below

  2. New users: Select Create Profile and complete the Profile Creation Wizard

  3. Existing users: Log in and update your profile if needed

  4. Go to the "Jobs" tab

  5. Read the detailed job description, Roles and Qualifications. 

  6. Submit your application via the jobs portal

  7. Track progress under "My Applications" tab

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Operations Supervisor Job at Solvo Global

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