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Full-time
Operations Supervisor Job at Solvo Global
Solvo Global
Job Description
Lead, coach, and supervise call center agents. Monitor KPIs and ensure service quality standards are met. Provide training and motivation to the team. Resolve escalations and guarantee a positive customer experience.
Duties, Roles and Responsibilities
- Lead, coach, and supervise call center agents
- Monitor KPIs and ensure service quality standards are met
- Provide training and motivation to the team
- Resolve escalations and guarantee a positive customer experience
Qualifications, Education and Competencies
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