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Operations Lead job at Career Directions Limited (CDL) | Apply Now
Are you looking for Management jobs in Kenya 2025 today? then you might be interested in Operations Lead job at Career Directions Limited (CDL)
About the Organisation
Career Directions Limited (CDL) is a professional recruitment and talent placement firm partnering with leading organizations across various industries. For this opportunity, CDL is recruiting on behalf of a reputable FMCG food and beverage brand recognized for its commitment to quality service, operational excellence, and exceptional customer dining experiences.
Nairobi, Kenya
Full Time
Job Title
Operations Lead job at Career Directions Limited (CDL)
Career Directions Limited (CDL)
Job Description
The role will provide strategic leadership and operational control of the branch, ensuring smooth day-to-day restaurant operations including planning, staffing, training, cost control, customer experience, and hygiene compliance. The Operations Lead will supervise staff performance, oversee guest service delivery, implement SOPs, handle cash management, conduct audits, review financial reports, and maintain a clean and safe working environment. The role also includes monitoring food quality, resolving staff and customer issues, ensuring adherence to company policies, and leading continuous improvement initiatives.
Duties, Roles and Responsibilities
Lead branch operations to meet sales, service, and cost targets
Ensure compliance with company policies, SOPs, and food safety standards
Supervise and train employees to deliver excellent service
Conduct regular service quality, hygiene, and sanitation audits
Review P&L reports and operational data to improve efficiency and reduce costs
Manage cash handling and reconciliation processes
Address and resolve customer complaints professionally
Conduct staff performance reviews and implement coaching programs
Plan and manage staff schedules and shift allocations
Lead branch meetings and promote a high-performance culture
Monitor food quality, taste, and presentation through routine sampling
Handle personnel issues and enforce disciplinary actions where necessary
Maintain a clean, safe, and conducive working environment
Respond to guest feedback and ensure high levels of customer satisfaction
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Academic Requirements
Degree or Diploma in Food & Beverage Service or related field
Experience
Minimum 2 years’ experience in operations or food and beverage service industry
Skills & Competencies
Strong communication skills (English & Kiswahili)
Knowledge of customer service and people management systems
Ability to analyze P&L and operational reports
Computer literacy (MS Office Suite)
Experience with POS systems and cash management
Leadership, team development, and mentorship skills
Strong analytical and problem-solving capability
Ability to work under pressure and make sound decisions
High integrity, work ethic, and professional etiquette
Ability to coordinate multiple functions and tasks
Result-oriented, proactive, and self-driven
Core Competencies
Team leadership and motivation
Performance management
Customer service excellence
Flexibility and adaptability
Strong interpersonal and communication skills
Decision-making and problem-solving
How to Apply
ONLY ONLINE APPLICATIONS:
Interested and qualified candidates are advised that all applications should be submitted online.
To apply please click on the APPLY button below.
