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About the Organisation
Superb Novas Technology Ltd is a Kigali-based IT and marketing firm established in 2022. Founded by private investors and an experienced management team, the company provides a wide range of technology services including computer programming, software publishing, telecommunications activities (wired and wireless), IT consultancy, facilities management, data processing, and hosting services. The company is committed to delivering cutting-edge technological solutions across emerging markets.
Online Operations Officer job at Superb Novas Technology Ltd | Apply Now
Kigali, Rwanda
Are you looking for IT jobs in Rwanda 2025 today? then you might be interested in Online Operations Officer job at Superb Novas Technology Ltd
Full Time
Deadline:
28 Apr 2025
Job Title
Online Operations Officer job at Superb Novas Technology Ltd
Superb Novas Technology Ltd
Job Description
The Online Operations Officer will become an expert in Superb Novas Technology’s products and services. They will provide second-level support to the customer support team, handle escalations, analyze product performance, and ensure timely resolution of client issues via multiple communication channels such as messaging systems, ticketing systems, and email. Additionally, the role requires real-time monitoring of customer activity and technical systems to escalate issues appropriately and ensure seamless service delivery.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
ONLINE APPLICATION ONLY!
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How to Apply
Become a product and service expert at Superb Novas Technology Ltd.
Provide level 2 customer support to assist the front-line support team.
Respond to and resolve customer inquiries via messaging platforms, emails, and the ticketing system.
Monitor and report on product performance daily and weekly.
Collect and relay customer feedback for improved service recommendations.
Observe and act on abnormal customer behavior by escalating issues when necessary.
Report key technical issues and suggest timely upgrades.
Contribute to improving customer experience and satisfaction through high-quality support.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor’s degree in IT or a related field.
Experience using tools like Slack, Teams, Skype, Excel, and CRM/ticketing systems.
Excellent written and verbal communication skills.
Analytical, detail-oriented, and strong problem-solving skills.
Ability to work 24-hour rotating shifts, Monday to Sunday.
Interest or knowledge in sports betting is highly desirable.
Team player with independent thinking and sound decision-making abilities.
Previous customer service experience is an added advantage but not mandatory.
